Front Desk Agent

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Position Summary

We are seeking a Front Desk Agent to manage reception activities and provide courteous assistance to visitors and callers. The ideal candidate is organized, approachable, and capable of handling routine front desk and administrative responsibilities.

Responsibilities

• Welcome visitors and direct them to the appropriate department or team member.
• Answer incoming calls and route inquiries accurately.
• Provide general company information and respond to basic questions.
• Record messages and communicate them to the appropriate recipients.
• Assist with appointment scheduling and meeting coordination.
• Receive and distribute mail, packages, and deliveries.
• Maintain an orderly and professional reception area.
• Help organize front desk documents and routine records.
• Communicate visitor or scheduling updates to relevant team members.
• Provide general administrative assistance as needed.

Benefits

• Paid training.
• Professional development opportunities.
• Supportive workplace environment.
• Opportunities for career advancement.
• Administrative and customer service skills development.
• Competitive compensation.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and interpersonal skills.
• Professional, friendly, and dependable demeanor.
• Good organizational and time-management abilities.
• Attention to detail and ability to handle multiple tasks.
• Comfortable interacting with visitors and handling phone inquiries.
• Previous front desk, reception, hospitality, or administrative experience is an advantage.

Additional Information

• Competitive salary of $52,000 – $58,000 annually

• Professional leadership development and training

• Career advancement opportunities

• Opportunities to develop management and business skills

• Hands-on experience with business operations

• Supportive and collaborative team environment

• Opportunities to take on greater responsibilities as you grow

• Performance-driven career development

• Long-term professional growth within the organization