About this role
Front Desk / Admin Officer
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 - 2 years
- Location Lagos
- City Amuwo Odofin
- Job Field Administration / Facilities , Customer Care, Success and Service
- Salary Range ₦50,000 - ₦100,000/month
Job Summary
- Our company is a furniture hardware importer, distributor and retailer with multiple locations in Lagos.
- We are seeking an organised, professional and digitally confident Front Desk / Admin Officerto manage reception, provide administrative support and handle our social media and online business accounts.
Key Responsibilities
Front Desk and Customer Service:
- Welcome customers and visitors professionally.
- Handle telephone, emails and WhatsApp enquiries
- Provide accurate product information and refer sales enquiries to the appropriate team.
- Record enquiries and follow up with customers and relevant departments.
Office Administration:
- Prepare letters, reports, and other business documents.
- Maintain accurate records, correspondence and organised filing systems.
- Coordinate appointments, meetings and office schedules.
- Monitor office supplies and support routine office operations.
- Handle company and customer information confidentially.
Social Media and Online Account Management:
- Manage day-to-day activity on the company’s Instagram, Facebook, WhatsApp Business and other designated online accounts.
- Create and schedule approved product posts, promotional content and company updates.
- Take clear product photographs and create simple graphics and short videos.
- Respond professionally to comments, direct messages and online customer enquiries.
- Keep product listings, prices, availability and business information up to date
- Record online sales leads, forward orders to the sales team and follow up on customer requests.
Requirements
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OND, HND or bachelor’s degree in Business Administration, or a related discipline.
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At least 1–2 years of relevant experiencein administration, customer service or a similar role.
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Practical experience managing business social media pages and online accounts.
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Good spoken and written English, with strong customer service skills.
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Working knowledge of Microsoft Word, Excel, email and digital filing.
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Ability to commute reliably to Amuwo Odofin.
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