Friedman Frontier ERP Onsite Support Consultant

Job title: Friedman Frontier ERP Onsite Support Consultant

About the Role We are seeking an experienced Friedman Frontier ERP Onsite Support Consultant to provide reliable, high-quality application support for our manufacturing and supply-chain operations. The role will serve as a key onsite point of contact, ensuring smooth day-to-day operations, rapid issue resolution, and strong collaboration with both business users and global IT teams.

What You'll Do

• Act as the primary onsite support contact for Friedman ERP-related issues.
• Provide timely resolution for incidents, service requests, and production issues, minimizing business impact.
• Partner closely with business users to understand operational needs and deliver effective solutions.
• Coordinate with offshore and global support teams to ensure seamless 24x7 support coverage.
• Proactively identify risks, recurring issues, and improvement opportunities.
• Ensure adherence to SLA commitments and service quality expectations.

What We're Looking For

• Strong specialization in ERP systems.
• Hands-on experience with the Friedman Frontier ERP platform.
• Solid understanding of manufacturing (MFG), supply chain, and order management processes.
• Experience supporting ERP applications on IBM i / AS400 environments.
• Ability to act as primary onsite contact and work effectively with business users and global IT teams.
• Excellent customer-facing communication, problem-solving, and analytical skills, especially in high-priority or time-sensitive situations.
• Ability to work independently in an onsite role while maintaining strong collaboration with remote teams.
• Highly organized with effective time-management and prioritization skills.
• 8-10 years of experience.
• Mandatory skills: AS400.

Compensation & Benefits

• The expected compensation for this role ranges from $80,000 to $158,000 per year.
• Based on the position, the role is eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (incl. sick leave), other paid and unpaid leave options.
• Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
• Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.