About this role
Turn Tech Support Into Something That Matters!
Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.
As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.
What you’ll be doing
- Respond to customer inquiries via phone and email with professionalism and clarity
- Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
- Guide customers through product features and best practices
- Escalate technical issues following structured processes
- Own the customer journey from first contact to final resolution
- Log all interactions accurately and ensure compliance with privacy and security standards
- Collaborate with your team to deliver exceptional support
Technical details of the position
- Base location: Budapest, Váci str. 1-3., DBH Flex, B building 3rd floor, 1132 Budapest (near WestEnd), Hungary/ Debrecen, Vezér str. 39. (Tudáspark), 4032 Hungary
- Work Mode: Onsite
- Working Hours: 08:30 – 17:00, from Monday to Friday
- Type: Full-time, 40 hours / week
Requirements
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What you bring
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Fluency in French (C1) and strong English communication skills (B2)
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A service mindset — patient, empathetic, and solution-oriented
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Confidence working with modern tech — especially mobile apps and smart devices
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Basic proficiency in Microsoft Office and general troubleshooting tools
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Ability to multitask, stay organized, and follow procedures
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Prior experience in customer support, helpdesk, or BPO is a plus
Benefits
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You’ll thrive if you are…
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Genuinely interested in technology, sustainability, and innovation
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Curious by nature — someone who asks “why” and seeks better answers
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Calm under pressure and great at explaining complex things simply
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Comfortable in a fast-paced, process-driven environment
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What we offer
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Work with a pioneering brand in the green tech and portable power space
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Competitive salary and cafeteria benefit package (SZEP Card)
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Medical Coverage - private health insurance package (MediCare)
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Paid training to equip you with everything you need
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A stable, full-time role in our modern office
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A fun, multicultural team that values your input
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Ongoing growth and development in a dynamic BPO environment