About this role
About the Role French Customer Support Specialist at HubSpot will work directly with HubSpot customers through phone, chat and web to solve product-related queries as a trusted advisor, delivering a human and helpful support experience to help grow their business. This role offers flexibility with Dublin office, hybrid, or fully remote from anywhere in Ireland. What You'll Do
- Apply business acumen to customer situations to proactively identify challenges and opportunities
- Use phone, live chat, and web tickets to resolve issues, adapting to fluctuations in incoming inquiries
- Remove technical barriers and help customers navigate HubSpot tools
- Utilize the full potential of support resources and tools independently, and interpret new and technical information
- Identify and diagnose software issues to fix and improve the product experience
- Communicate thoughtful, empathetic resolutions tailored to each customer
- Collaborate within HubSpot to deepen engagement with our platform and improve the customer experience
- Be a role model and trusted advisor with a customer-first mindset and ownership of complex issues What We're Looking For
- Fluent in English and French, both written and spoken
- Demonstrated experience in technical troubleshooting, ideally in a B2B SaaS setting
- Strong customer-first mentality and ability to add long-term value
- Thrive in a dynamic, collaborative environment and comfortable with ambiguity
- Open to regular feedback and coaching to learn and grow in the role
- Ability to understand and utilize documented knowledge to troubleshoot and guide on technical queries
- Willingness to build technical skills and in-depth product knowledge
- Embody HubSpot HEART values and contribute to the culture Compensation & Benefits
- Annual cash compensation range: €32,000–€44,000 EUR, including base salary, on-target commission, and annual bonus targets under HubSpot’s bonus plan for eligible roles
- Eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
- Benefits and perks designed to support employee growth and well-being; HubSpot values transparency in compensation and career development