About this role
French Customer Service Representative
Cairo, Egypt | Full-Time
About Sutherland
At Sutherland, we combine artificial intelligence, cloud engineering, and advanced automation to deliver digital transformation for iconic global brands. With over 360 proprietary innovations and a commitment to operational excellence, we engineer measurable outcomes that elevate customer experiences worldwide.
Description du poste
We are seeking a customer-focused French Customer Service Representative to join our Cairo team. In this role, you will act as the frontline voice of global brands, delivering high-quality phone support and seamless issue resolution.
Key Responsibilities
- Handle inbound customer inquiries via phone, providing prompt and empathetic support.
- Diagnose, troubleshoot, and resolve issues effectively while upholding service quality standards.
- Ensure every customer interaction reflects professionalism, active listening, and brand value.
- Collaborate with internal support teams to continuously improve service delivery.
Qualifications
-
Language Proficiency: Fluent French (C1/B2) paired with strong conversational English.
-
Background: Open to fresh graduates, experienced candidates, and college dropouts.
-
Skills: Excellent communication, active listening, and structured problem-solving abilities.
-
Mindset: Adaptable team player with a positive, growth-oriented attitude.
-
Availability: Flexibility to work rotational overnight/night shifts.
-
Informations supplémentaires
-
Competitive salary package plus performance KPIs (guaranteed during the first 3 months). 33.7k net including 15% kpis/ morning shifts
-
Fully paid onboarding and continuous product training.
-
Comprehensive social and private medical insurance.
-
Door-to-door / central-point company transportation.
-
Night shift allowance.
-
Clear paths for internal career advancement.