About this role
Job Description
Purpose of the Job
Responsible for end-to-end control of shipments coming into and out of Roadfreight department. Highly focused, operational and administrative role so attention to details is essential.
Job Description
- Update collection and delivery status in a timely manner.
- Scanning of freight into and out of the depot.
- Log and report daily outturn reports, cross-reference any discrepancies and providing new delivery notes with amended details where applicable.
- Contact hauliers to provide quotations for special collections and deliveries, comparing suppliers to find the most cost-effective solution.
- Excel reporting to accounts team all shipments with special transport rate agreements or additional customer charges.
- Monitor and resolve transport queries by liaising between transport provider, customer and other depots.
- Ensure internal TMS is accurate and updated in a timely manner.
- Responsible for creating and issuing run sheets detailing collections and deliveries for each supplier.
- Data entry with attention to detail.
- Customer service – dealing with queries from customers, subcontractors and drivers. Assisting them via face to face, phone and email whilst ensuring satisfactory and timely resolution.
- Creating bookings on our internal system.
- Completing KPI customer reports.
- Provide spot quotes for customers when requested.
- Responsible for updating web bookings made on internal system.
- Responsible for processing EDIs received from customers.
- Monitor and scan all PODs onto internal systems, chasing any that may be outstanding from subcontractors.
- All related administrative activities in Roadfreight department.
- Working with transport and warehouse teams to ensure smooth and efficient movement of shipments through the depot.
Job Requirements - Experience and Education
- 1-2 years relevant working experience in the Freight Forwarding industry
- Experience in operations and broad knowledge of regulations
- Cargowise experience preferred
- Excellent MS office skills: Word, Excel and Power Point
- Good commands in professional emails writing
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
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Financial Acumen
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Adaptability
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Communication Skills
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Teamwork
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Time Management