Fraud System Specialist

About the Role Join ScotiaTech, Scotiabank's technology hub in Bogota, to support the Fraud, Collections & Systems Reliability Office's technology and fraud detection systems. The Fraud System Specialist provides production support for fraud applications and processes, ensuring operational stability and compliance with regulations and internal policies. This role collaborates with business and technical teams, participates in system implementations, and supports on-call pager rotations. What You'll Do

• Participate in production support, including on-call pager rotation, to address and resolve system issues.
• Resolve simple to moderately complex operational problems, both independently and collaboratively, to support fraud business line needs.
• Take ownership in resolving small to medium-sized, multi-dimensional operational and technological problems.
• Apply foundational financial and technological knowledge to contribute to the design of fraud methodologies and system solutions.
• Participate in system implementations by assisting with the confirmation of business requirements, consulting on test strategies, and performing system verifications.
• Provide ongoing application support by monitoring system performance, investigating technical issues, and contributing to root cause analysis.
• Utilize system monitoring tools and ticketing systems to maintain application health and track issues.
• Employ basic SQL principles for data analysis and troubleshooting tasks.
• Operate case management tools to support fraud investigation processes.
• Assist in gathering, analyzing, and documenting business requirements for system enhancements and projects.
• Serve as a liaison between business and technical teams and escalate issues to management as required. What We're Looking For
• Experience providing production support for fraud applications and processes in a financial technology environment.
• Ability to participate in on-call pager rotation and incident resolution.
• Strong problem-solving skills with the ability to resolve operational and technical issues independently and collaboratively.
• Foundational knowledge of financial processes and fraud methodologies; ability to contribute to system design.
• Proficiency with system monitoring tools and ticketing systems; basic SQL for data analysis.
• Experience with case management tools to support fraud investigations.
• Ability to gather, analyze, and document business requirements for system enhancements and projects.
• Strong communication and collaboration skills to serve as a liaison between business and technical teams.