About this role
Fraud Investigation Services Associate III
Onsite - San Antonio, TX
$21.00 per hour
As a Fraud Investigation Services Associate III, you will be responsible for investigating disputed transactions, analyzing account activity for potential fraud, and making informed decisions regarding dispute outcomes in accordance with company policies, regulatory requirements, and established procedures.
Key Responsibilities
- Conduct thorough investigations of suspected fraudulent activity by reviewing financial records, transaction histories, account activity, and supporting documentation.
- Analyze dispute claims and determine appropriate resolutions based on investigative findings, applicable regulations, and company guidelines.
- Collaborate with internal departments, external partners, and customers to gather evidence and support fraud investigations.
- Evaluate and document investigative findings, ensuring accuracy, completeness, and compliance with applicable standards.
- Prepare detailed reports summarizing evidence, analysis, conclusions, and recommendations for further action when necessary.
- Identify fraud trends, patterns, and emerging risks, and escalate concerns as appropriate.
- Maintain a high level of confidentiality and professionalism while handling sensitive customer information.
- Stay current on fraud prevention techniques, investigation tools, industry best practices, and regulatory requirements to enhance fraud detection and mitigation efforts.
What you get:
- Full Time Employment
- Hourly rate of $21.00
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment
- Work Schedule: Monday- Friday 8am to 5pm
- Training Time: Monday – Friday 8am-5pm
People who succeed in this role have:
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications and research solutions with ease.
- Can commit to 100% attendance for three to five weeks of paid training.
Requirements
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or GED
- All internals must have 6 months experience in your current role.
- Must be able to successfully pass a criminal background, credit check, and security fingerprints.
Preferred Qualifications:
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1+ years of experience in the Fraud investigation or detection
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About the Team
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.