Fraud Intelligence Specialist

Fraud Intelligence Specialist

Location: Philippines, Makati City

Address: 2 - CRO Manila, 27th Floor, Tower Two, RCBC Plaza, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200

Job number: 169083

Role Purpose

The primary role of the Fraud Intelligence Specialist is to identify, assess and communicate emerging fraud and integrity risks through the effective application of Fraud intelligence analysis principles. The role transforms information into actionable intelligence by understanding Risk Owner requirements, evaluating relevant information sources, applying appropriate analytical techniques, collaborating with stakeholders, and developing clear, evidence-based assessments. As a critical 2nd Line of Defence role, the Specialist supports informed decision-making, strengthens fraud risk awareness, by providing intelligence that can help identify control vulnerabilities and opportunities for improvement.

Key Accountabilities

As part of fulfilling a 2nd Line of Defence role, tasks include:

• Monitor and review of transactional reports daily to identify suspicious activities and mitigate fraud.
• Collect data through daily tracking of identified and reported fraudulent transactions and through ad hoc reports from Business Objects.
• Analyze and synthesize data and information from a variety of sources and translate it into meaningful intelligence.
• Provide data-driven analysis to formulate forecasts and actionable insights.
• Produce weekly and monthly overviews and trending of existing and emerging fraud threats.
• Identify emerging fraud threats and provide recommendations on system controls, establishment of policies and improvement of operational procedures.
• Conduct intelligence-led investigations and targeted assessments into identified or emerging fraud and integrity risks, drawing together relevant information to establish patterns, linkages and potential business impact.
• Provide timely notification to Teams Leads/Manager of any identified emerging fraud trends or issues.
• Disseminate monthly and ad hoc reports to support Risk Owners with regard to observed fraud trends and related recommendations; this includes delivering monthly verbal updates.
• Establish and review of internal (Fraud Intelligence Team) and external (Risk Owners and other support teams) ways of working.
• Liaise with IHG teams that provide operational support to Risk Owners to provide recommendations on improvement of operational procedures.
• When required, liaise with hotels in confirming fraudulent transactions.
• Liaise with third party service providers of Risk Owners to discuss on identified fraud trends and related recommendations to improve daily flagging of suspicious activities.
• Provide support in Fraud Dashboard’s development and assist in establishing reporting capabilities to easily identify emerging fraud patterns.
• Contribute in optimising the team’s Fraud Data Analytics (FDA) capability through daily collection of data and review of flagged transactions.
• Use approved AI capabilities responsibly, including developing AI agents, to enhance intelligence analysis, identify relevant patterns, automate appropriate workflows and improve efficiency, while ensuring outputs are critically assessed and validated through analyst judgement.

Key Skills & Experiences

Education

• Formal education in a relevant field of work or an equivalent combination of formal education and work-related experience in Fraud & Integrity Risk Management, Data Analysis, Investigation and Case Management.

Experience

• The role requires experience in large-scale Data Analysis, Fraud Detection and Investigation preferably in the hotel/hospitality sector, with a Loyalty Programme.

• Technical Skills and Knowledge

• Good understanding of key Intelligence and Fraud Risk Management principles

• Good grasp and application of the Intelligence Process and analytical techniques

• Strong analytical, critical thinking and problem-solving skills

• Ability to analyse large and complex datasets to identify patterns, trends and anomalies

• Good investigation skills and ability to develop evidence-based intelligence assessments

• Strong written and verbal communication skills in English

• Intermediate to advanced Excel and data analytics skills

• Working knowledge of responsible AI use, including AI-assisted analysis, automation and agent development

• Working knowledge of SQL for querying and analysing data is an advantage

• Experience in dashboard and data visualisation tools such as Tableau, Looker Studio or similar is an advantage

• Who we are

• At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

• Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

• We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

• We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

• Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.