About this role
Fraud & Disputes Associate
What does a successful Fraud & Disputes Associate do at Fiserv:
As a successful Fraud & Disputes Associate, you will play a key role in delivering exceptional service to our clients. You will provide provide technical support, troubleshoot issues and ensure that our clients needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.
What you will do:
- Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
- Troubleshoot and diagnose technical problems, guiding clients through solutions.
- Escalate complex issues to higher support tiers when necessary.
- Document client interactions and solutions provided to ensure accurate records.
- Collaborate with internal teams to improve support processes and client experiences.
- Maintain a strong understanding of Fiserv products to effectively assist clients.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
What you will need to have:
- 2+ years of experience in technical support
- 1+ year(s) of experience with troubleshooting software or hardware issues
- 1+ year(s) of experience providing phone or remote support
- 1+ year(s) of experience using ticketing systems for support
- 2+ years of an equivalent combination of educational background, related experience, and/or military experience
What would be great to have:
- Experience with Zendesk or a similar support platform
- Familiarity with financial technology products
- Strong problem-solving skills
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv.