Fraud & Dispute Operations Analyst

Fraud & Dispute Operations Analyst

Location: Vilnius, Lithuania

Location Type: Onsite

Date Posted: Oct 22, 2026

Req ID: 14111

Description

• Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

• We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

• ABOUT THIS ROLE

• The Fraud and Dispute Operations Analyst plays a critical role in protecting our customers and supporting the success of our card and wallet program through the day-to-day fraud prevention and issuer dispute management. This role monitors fraud activity, enhances fraud detection strategies, and manages issuer disputes while ensuring compliance with payment network rules, regional regulations, and company policy.

• ROLES & RESPONSIBILITIES

• Monitor transactions activity, fraud cases, and dispute trends to identify suspicious activity, fraud patterns, and emerging risks. Maintain, test, and optimize fraud detection rules across fraud management platforms to support effective fraud prevention, while minimizing false positives. Investigate and resolve issuer fraud and non-fraud disputes by analysing transaction activity, supporting documentation, and payment network rules. Partner with Customer Card, Compliance, Finance, and other internal teams to deliver timely resolution. Utilize fraud management, payment processing, and dispute case management systems to support investigations of transactions within payment network regulatory timelines. Ensure compliance with regulatory requirements within payment network rules, company policies, and country-specific regulatory requirements based on card and wallet issuing region. Record detailed case information and maintain secure, and organized documentation. Navigate multiple fraud, dispute, and payment processing platforms to conduct thorough investigations and support informed decision-making. Contribute ideas and insights that support the continued evolution of fraud prevention and dispute management processes.

• POSITION REQUIREMENTS

• 3 to 5 years experience in fraud operations, dispute processing, payments or financial services. Experience working across multiple fraud and dispute management platforms. Strong analytical, critical-thinking, and problem-solving skills with attention to detail. Understanding of card payment ecosystems, payment network rules, and dispute lifecycles. Ability to manage multiple cases and meet strict deadlines.

• PERKS & BENEFITS

• Work-Life Balance & Fun

• Hybrid Working Model – The best of both worlds: flexibility & collaboration

• Additional Annual Leave Based on Tenure – 1 extra day per year of service (up to 5 additional days)

• Birthday Day Off – Enjoy your special day on us!

• 1 Annual Personal Day (No Approval Required) – Take a day when you need it, no questions asked

• Parental Leave – Supporting you and your family during important life moments

• Marriage Leave & Special Occasion Leave – Because life events matter

• Exciting Social Events & Seasonal Celebrations – Because work should be fun too!

• Pet-Friendly Office – Bring your furry friends to work!

• Office Refreshments – Free coffee, tea, fresh fruit and snacks in the office

• Growth & Development

• Internal & External Learning Opportunities – Keep growing, keep succeeding

• Internal & International Mobility Opportunities – Your career, your way

• Professional Certification Support – We support your professional development and growth

• Compensation & Recognition

• Annual Review Process – Structured yearly compensation review

• Yearly Discretionary Bonus – Rewarding performance and company results

• Exclusive Discounts on Company Products & Services – Enjoy perks beyond the workplace

• Lunch Discounts via iLunch – Fresh meals at a reduced price

• 600+ Store Discounts through iPerks – Save more on your everyday shopping

• Wellbeing & Giving Back

• Employee Wellness Weeks – Prioritizing your health, always

• Volunteer Days & CSR Initiatives – Make an impact beyond the office

• Gym Membership – Stay fit and healthy with our support

• Premium Health Insurance – Comprehensive coverage for you

• Free Parking or Public Transport Allowance – Convenience, your way

• Salary range for this position is 28,000-36,000 euros gross annually.

• Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.