Fraud Detection Specialist I

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Position Summary

The Fraud Specialist I is responsible for monitoring and reviewing fraudulent items on customer accounts or items received by the bank. Provides assistance to management in order to maintain a regulatory compliant culture while assisting in fraud prevention.

Essential Duties and Responsibilities

• Responds to and investigates all alerts or reports of external fraudulent activity to include but may not be limited to: ATM deposits, checks, loans, ACH, wire and branch transactions.
• Review suspended mobile deposits, place holds, approve, void or start cases as appropriate.
• Review ATM deposits, place appropriate holds and start cases as appropriate.
• Work deposit/check/ACH fraud cases with low to moderate aggregate dollar amounts
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing fraud schemes.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data..
• Assists with incoming data flow/assignments to Team members
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to read and comprehend simple instructions, short correspondence and memos.

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.

• Ability to read, analyze and interpret financial report and/or legal documents.

• Ability to write simple-to-business correspondence, routine reports, and procedures.

• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.

• Education and/or Experience

• BS/BA Degree (4 year) from an accredited university /college

• 2-4 years’ experience in equivalent position, preferred.

• Specialized Training

• None

• Computer Skills

• MS Word, Excel, PowerPoint, and Outlook

• Certificates, Licenses, Registrations

• None

• Other Qualifications (including physical requirements)

• Must have good time management, communication, and organizational skills.

• Other

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

• Position works 11AM-8PM.

• Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.