About this role
Opportunity Overview
The FP&A Finance Manager is a people-first finance leader within the Customer Support Organization (CSO), accountable for leading and developing the CSO Finance team while serving as a trusted finance partner to CSO managers and leaders.
This role ensures that the CSO Finance team delivers high-quality financial planning, analysis, and business partnering support that enables strong decision-making across service operations. The Finance Manager balances people leadership, financial rigor, and cross-functional partnership, translating CSO operational plans into financial insight, forecasts, and actions that support customer success and financial performance.
Key Responsibilities
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- People Leadership – CSO Finance Team
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· Lead, manage, and develop the CSO Finance team, with full accountability for team performance, engagement, capability building, and delivery of FP&A and business-partnering support.
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· Own work planning, prioritization, and capacity management across the CSO Finance team to ensure timely, accurate, and decision-relevant outputs (forecasts, budgets, variance analysis, business reviews, ad-hoc analysis).
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· Set clear expectations, goals, and success measures for team members aligned to CSO priorities, service business cadence, and Teradyne performance standards.
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· Provide regular coaching, feedback, and performance management, including goal setting, mid-cycle check-ins, year-end evaluations, and development planning.
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· Actively build FP&A and business-partnering capability across the team by reinforcing strong analytical fundamentals, structured problem-solving, and effective financial storytelling for non-finance leaders.
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· Identify skill gaps and development needs, assign stretch opportunities, and support succession planning and bench strength within CSO Finance.
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· Foster a high-trust, inclusive, and collaborative team culture that promotes accountability, continuous improvement, and alignment with Teradyne Core Values and leadership principles.
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· Serve as the primary escalation point for finance-related issues impacting CSO resolving concerns constructively and ensuring appropriate stakeholder alignment.
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· Partner with CSO and Finance leadership to continuously align CSO Finance team priorities with evolving business needs and strategic objectives.
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- CSO Business Partnering
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· Act as a trusted finance business partner to CSO managers and functional leaders, supporting operational and strategic decisions with data-driven financial insight.
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· Translate CSO operating plans into financial forecasts, scenarios, and recommendations.
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· Support decisions related to service pricing, contract economics, cost-to-serve, staffing models, and productivity initiatives.
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· Participate in monthly and quarterly business reviews, delivering clear financial narratives on performance, risks, opportunities, and actions.
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- Financial Planning & Analysis
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· Lead preparation of annual budgets, rolling forecasts, and outlooks for CSO including service revenue, cost of service, gross margin, and operating expenses.
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· Build and maintain driver-based models for key service economics (e.g., labor, parts, warranty, travel, utilization).
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· Deliver timely and accurate variance analysis versus budget, forecast, and prior year, with root-cause explanations and recommended actions.
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· Develop and monitor KPIs and dashboards to track financial and operational performance.
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- Headcount & Workforce Planning
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· Partner with CSO Finance, CSO leaders on headcount planning and workforce scenario analysis.
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· Evaluate