About this role
About the Role
Join an early-stage AI customer service software team as its first full-time designer. You will own the product design process, work directly with customers, and help shape approachable experiences for AI-powered business workflows.
What You'll Do
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Work with customers to understand their needs and design solutions that address real problems.
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Own design end to end for new features, from discovery and concepts through delivery.
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Identify opportunities for AI-powered product experiences and build prototypes with customer input.
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Create intuitive interfaces for workflows where traditional software patterns may not be the best fit.
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Partner closely with engineers to ship useful, high-quality features quickly.
What We're Looking For
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At least 3 years of experience in product design teams, with a portfolio demonstrating your work.
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Experience collaborating with software engineers and a practical understanding of technical concepts and implementation trade-offs.
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Experience conducting customer interviews or using customer feedback to guide product development.
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A track record of designing products with direct business impact, ideally in B2B SaaS or an early-stage software company.
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Some exposure to AI or large language models and a strong interest in building AI-native software.
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Proficiency with prototyping and design tools such as Figma, Lovable, V0, or Figma Make.
Compensation & Benefits
Annual base salary is $85,000 to $160,000 USD. Visa sponsorship is available.
Location
This is an on-site role based in Berlin, Germany.