Forward Deployed Product Manager

About the job

You own the customer outcome in production, not a generic feature roadmap.

As a Forward Deployed Product Manager at Mirza, you will own the product and operational outcomes of complex customer deployments from solution shaping through launch, adoption, and ongoing evolution.

You will work directly with customers to understand their workflows, policies, systems, data, constraints, and goals; translate that complexity into an executable solution; and lead a small forward-deployed delivery team in bringing that solution into production.

You will be operationally accountable for the success of the engagement. You will lead priorities, scope, sequencing, tradeoffs, and customer alignment day-to-day, while partnering closely with a forward-deployed Tech Lead who owns technical decisions and engineering execution.

The role sits at an important intersection between our customers, commercial organization, and core Product & Engineering teams. You will partner closely with account managers to identify opportunities to deepen customer value and expand relationships, while bringing high-quality product signal from the field back into Mirza’s core R&D organization.

This is not a traditional roadmap-focused Product Manager role or a project management role. Success means turning complex customer commitments into successful production deployments, measurable customer outcomes, and insights that make Mirza’s platform increasingly scalable and reusable.

What you’ll do

• Partner with Sales and account leads before contracts are signed to assess feasibility, clarify customer needs, and flag delivery risks, so what we sell can actually be delivered.

• Turn signed commitments into executable delivery plans with clear outcomes, scope, milestones, acceptance criteria, dependencies, governance, and launch expectations.

• Run deep discovery across a customer's business processes, users, policies, systems, integrations, data, and edge cases, and separate what they asked for from the problem they actually need solved.

• Decide whether each need is best met through configuration, integration, customer-specific engineering, or a reusable platform capability.

• Lead the delivery team day-to-day: set priorities, sequence work, manage scope and dependencies, and turn complex workflows into clear requirements and prioritized backlogs.

• Make fast, thoughtful tradeoffs across customer needs, technical feasibility, platform integrity, security, compliance, timeline, and capacity, and keep delivery health, risks, and scope changes visible.

• Own the product side of QA, customer UAT, and launch readiness, making sure training, documentation, and operational workflows are in place before go-live.

• Stay accountable after launch: coordinate production triage and customer communication, track adoption with real data, and keep iterating until the solution works in practice.

• Give account managers a clear view of delivery health, outcomes, and unmet needs, and support renewal and expansion conversations with evidence. They own the commercial relationship; you own delivery.

• Bring high-quality signal from the field back to core Product and Engineering, spotting patterns across deployments and separating real platform opportunities from one-off customer exceptions.

• Help build the playbooks, templates, and operating rhythms for Mirza's new Forward Deployed Customer Engineering and Delivery team, and turn each deployment's lessons into repeatable patterns.

• What we’re looking for

• 6+ years in product management, solutions, implementation, technical delivery, or a similar customer-facing technology role.

• A proven track record of owning complex customer-facing software implementations from discovery through production.

• Strong product judgment and the ability to turn ambiguous customer problems into clear, pragmatic solutions.

• Experience leading engineers and cross-functional teams through influence and day-to-day delivery leadership, even when you're not their manager.

• Strong technical fluency with APIs, integrations, data flows, cloud-native systems, and automation, plus the discipline to keep product accountability separate from technical decision-making.

• Commercial instincts: you can spot where technology creates more customer value and shape credible expansion opportunities without turning every request into custom development.

• Excellent customer-facing communication, including building trust with senior stakeholders, navigating hard tradeoffs, and speaking up early when delivery is at risk.

• Strong scope, prioritization, dependency, and risk-management skills, and experience measuring adoption and customer outcomes after launch.

• Comfort in an early-stage, fast-scaling environment where the operating model itself is still being built.

• Consulting experience, especially structured problem solving, rapid learning, and executive communication in ambiguous customer environments.

• Familiarity with security, privacy, accessibility, and compliance requirements in regulated software environments.

• Experience with AI-powered products, intelligent automation, document processing, conversational interfaces, or LLM-enabled workflows.

• We aren't expecting you to be an expert in everything described above. If you check most of the boxes, and are ready to roll up your sleeves and learn, we’d love to hear from you.

What We Offer

• 150,000-160,000 base salary
• Stock options
• Healthcare, Dental, Vision, Life
• 401k with company contribution
• 16 weeks of fully paid parental leave for birthing and non-birthing + optional 8 week ramp-up period at 80% pay
• Fully remote and flexible hours
• Plus more!

About the company

Hey Mirza

Actively Hiring More jobs Financial Planning & Childcare Funding for Working Parents11-50 Employees

New York City

11-50

Families

Parenting

Career Planning

Fin Tech

Learn more about Hey Mirza

Founders

Mel Faxon Founder

London

Siran Cao Founder

London

View the team

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