About this role
Forward Deployed Engineer
What You’ll Do
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Operating at the intersection of Solution Engineering, Professional Services and Product Management, Forward Deployed Engineers (FDEs) leverage state-of-the-art AI tooling alongside deep implementation expertise and industry knowledge to build foundational solutions, solve complex problems, accelerate our customers' time-to-value and decrease the cost of traditional services. You will partner with our sales organization by applying your technical abilities, problem solving skills and business acumen in support of SailPoint’s growth objectives.
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Forward Deployed Engineers (FDEs) at SailPoint embark on their journey by undergoing comprehensive product and sales training. This initial phase allows them to harness their existing experience, paving the way for a profound understanding of our SaaS solutions and the challenges they solve for our customers.
Responsibilities
- Actively participate in the sales process and work closely with the direct and channel sales teams
- Discover and understand customer requirements and align our solutions to those requirements, augmenting your expertise with AI tooling
- Participate in onsite and remote foundational implementation engagements
- Educate customers on high-level product architecture, functional design, and best practices
- Assist in the analysis, and documentation of customer requirements and how they map to SailPoint solutions
- Collaborate with cross-functional teams like sales, solution engineering, product, professional services, and customer success to ensure a seamless customer experience
- Collaborate with other Forward Deployed Engineering team members to design creative solutions to complex problems.
- Master Artificial Intelligence and Agentic technologies to solve customer problems.
- Contribute to building out Agentic technology solutions that become our standard for demonstrations of SailPoint’s products.
Requirements
- 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation or pre-sales experience. Experience in software development, implementation, and configuration
- Excellent communications skills and extensive experience