Forensic Investigator

Vacancies with Collen

Forensic Investigator

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

This role falls within the Discovery Group Forensic department and reports to the Operations Manager. The successful candidate will be required to investigate all issues pertaining to Invest and Group Life fraud.

Areas of responsibility may include but not limited to

The successful job applicant will be responsible for, but not limited to, the following broad job functions:

• Conducting Investigations into all aspects pertaining to Investment Fraud and Group Life Fraud including death claims, funeral claims, other product benefits within the scope of Invest and Group Life.
• Work independently or in group and communicate clear and concise findings of the investigations to Management. (Investigation report)
• Collecting, evaluating and handling of evidence
• Advice management of fraud preventative measures after analysing data to identify possible fraud trends.
• Interview suspects, staff and management to obtain measurable findings. Includes taking of Statements and Affidavits and reporting where necessary to South African Police Services.
• Valid Driver license and own vehicle to support investigation related work
• Travelling for Investigation related work.
• Doing administrative tasks

Personal Attributes and Skills

• Demonstrate commitment to high professional ethical standards and a diverse workplace
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and peers
• Ability to communicate clearly and concisely
• Ability to interact and effectively communicate with all cultures and levels of the community
• Assertive
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Demonstrated ability to decompose complex problems
• Solution orientated
• Self-starting, able to work with minimal direction/support from management
• Proficient in MS office suite
• Knowledge and experience relating to Legislative requirements that pertains to Investments and Group Life schemes in South Africa (Advantageous)

Education and Experience

Minimum requirements:

• 5 Years work experience related to investigating Investment and Group Life Fraud.
• ACFE qualified / Member of ACFE
• 5 to 10 years Investigative background, specialising in either Invest or Group Life investigations
• Relevant Diploma / degree.
• Good understanding of Investment and Group Life products, systems and processes.

Click here to apply

Incident Analyst (Junior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Health Systems

The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.

Key Purpose

Resolves incidents common to a set of tickets, by analysis of underlying systems, evaluation of alternatives and the coordination of the implementation of fixes. Identify issues from sets of tickets by conducting trend analysis. Provides periodic reporting on incidents, as well as Incident Reports for major outages.

Areas of responsibility may include but not limited to

Incident Initiation Form

• Receive a ticket related to an incident from the service desk (or multiple tickets) and initiate Incident Management Process.
• Incident Analysis Board Analyse incident trends and liaise with external teams to determine root cause. Prepare and publish incident communications as per process. Coordinate necessary meetings/discussions with all stakeholders to restore affected services.
• Diagnose possible fixes/work-around, evaluate and eliminate possible causes. Evaluate recurring incidents to establish common trends/patterns. Initiate Problem Management Process where relevant

Incident Report For major incidents investigate the conditions and document the findings in an Incident Report. If required, present the findings in the relevant forums. End of Day Summary Report Create an end-of-day summary report on incidents. Contribute to the summary monthly report of the area. Guidelines, Standards and Reference examples Participate in internal forums such as Support Services Work Group and lead work streams, to contribute to the methodology and standards. Ensure that knowledge acquired in the Release process is shared within the larger Support community.

Personal Attributes and Skills

Behavioural skills Stress management, Time management and prioritisation, Customer/Service orientation, Learning orientation, Analytical thinking Technical Skills Troubleshooting and problem analysis, Business writing, Incident trend analysis (statistical skills)

Education and Experience

Matric – essential ITIL Foundation course – beneficial ITIL Practitioner and Microsoft MAP – beneficial Minimum 18 months’ experience in Incident Management or Service Desk environment Process knowledge of Incident management and ITIL processes Technical knowledge of Service desk monitoring and support tools

Click here to apply

iOS Developer (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Digital Channels

Working in a high performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.

The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Application Platform Services helps the business to address changes through technologies.

Key Purpose

This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.

Within the Digital system area, the iOS developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.

iOS developers support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.

iOS developers in the Digital area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may incl