About this role
About the Role Airbnb is seeking a seasoned Forecasting and Demand Planning Analyst to join the Community Support organization in the United States. This role supports forecasting and demand planning to enable scalable, data-driven decision making for Airbnb's globally distributed community operations. The Community You Will Join The Community Support organization handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make We are looking for a seasoned Forecasting and Demand Planning Analyst on the team, contributing to accurate demand forecasts and capacity planning across Community Support operations.