Food Services Supervisor

Job title: Food Services Supervisor

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Does this position require Patient Care? No

Supervises and coordinates the daily activities of retail cafeteria personnel involved in office administration, customer service, and front-of-house operations. Coordinates cashiering processes, monitors food display sections, and functionally supervises employees to ensure a smooth, efficient retail cafeteria operation without being required to cook or prepare food.

Essential Functions

• Balances cash registers, reconciles daily retail sales, and prepares bank deposits accurately.
• Monitors, inventories, and orders office supplies to ensure smooth administrative operations.
• Creates product labels for cafe items to maintain proper pricing and accurate merchandising.
• Monitors and inspects all retail cafeteria sections to ensure staff are performing regular temperature checks and maintaining food safety standards.
• Prepares employee work schedules and assigns personnel to stations to meet daily production and service demands.
• Inspects food displays and stations to ensure all items meet prescribed standards for presentation, temperature, and proper portioning.
• Estimates daily and weekly food and supply requirements, coordinates inventory needs, and maintains department records, compliance logs, and office files.
• Monitors and oversees the presentation and replenishment of a wide range of hot and cold dishes for retail cafeteria service.
• Provides on-the-job training and onboarding for new hires regarding customer service standards, POS operations, and cafe procedures.
• Addresses practices and resolves customer inquiries, feedback, or complaints promptly and professionally to ensure high satisfaction.
• Monitors employee performance, ensures compliance with hospital and department policies, and escalates HR or disciplinary matters to management when necessary.
• Conducts regular opening or closing procedures, including securing cash drawers, locking facilities, and verifying all equipment is turned off or set properly.
• Coordinates with external vendors or delivery personnel for non-food supplies, verifying invoices and cross-checking delivered items against purchase orders.

Qualifications

Education

• High School Diploma or Equivalent
• Can this role accept experience in lieu of a degree? Yes

Experience

• Food Service

• 2-3 years preferred or Experience in a Supervisory role 1-2 years preferred

• Knowledge, Skills and Abilities

• Knowledge of supplies, equipment, and/or services ordering and inventory control.

• Ability to resolve customer complaints and concerns.

• Ability to monitor and/or maintain quality control standards.

• Ability to plan work schedules and assign duties; ability to provide or arrange for training.

• Records maintenance skills.

• Ability to supervise and train assigned staff.

• Ability to lead and train staff and/or students.

• Knowledge of organizational structure, workflow, and operating procedures.

• Ability to read, understand, follow, and enforce safety procedures.

• Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.

• Physical Requirements

• Standing Frequently

• Walking Frequently

• Lifting Occasionally

• Carrying Occasionally

• Pulling Occasionally

• Climbing Occasionally

• Balancing Frequently

• Stooping Occasionally

• Kneeling Occasionally

• Crouching Occasionally

• Crawling Occasionally

• Reaching Occasionally

• Gross Manipulation

• Fine Manipulation

• Feeling Constantly

• Vision - Far Constantly

• Vision - Near Constantly

• Talking Constantly

• Hearing Constantly

• Remote Type

• Onsite

• Work Location

• 75 Francis Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $27.95 - $40.70/Hourly

• Grade

• 6

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.