About this role
Food & Beverage Supervisor
Region Luxury & Lifestyle
Location
SLS Dubai Hotel & Residences, Dubai, United Arab Emirates
Description
- Ensure the day to day operation is smooth in the restaurant
- Assist the leadership team of the restaurant in achieving high guest satisfaction
- Guide and lead the team in the restaurant
- Perform manager duties in his/ hers absence
- Maximize sales potential and encourage up selling in order to maximize revenue and avg check
- Ensure cash floats are secured at all times
- To work within budgeted costs
- To minimize abuse of operating equipment
- To ensure that requisitions for supplies are completed, delivered and accounted for
- To minimize the use of overtime
- To ensure that there is enough operating equipment at all times
- To record all voids, and report any payment discrepancies to Restaurant Manager
- To follow Company procedures when handling cash, credit cards and cheques
- To see guests concerning all complaints and report all complaints to Manager
- To liaise with colleagues over guests requirements and needs
- To ensure handover at shift end and beginning
- To liaise with Head Chef on a regular basis
- To liaise with Reception on a regulars basis
- Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through
- Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
- Focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
- To be results driven and accountable
- Undertake regular inspections to ensure that the company’s assets are well maintained and protected
- Ensure that the business is seen as a respected, important member of the community by local influencers
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested
Qualifications
- Minimum 2 (two) years’ management experience in Restaurants and Bars
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork