Food & Beverage Supervisor

Food & Beverage Supervisor

Description

• The Graduate Hotel by Hilton in Storrs, CT is seeking a motivated and guest focused Food & Beverage Supervisor.

JOB SUMMARY

Have a strong working knowledge of food, wine, beer, and alcohol offerings.

Lead in intentional guest engagement through “touching tables” and ensuring guest satisfaction at all times.

Assist in leading food and beverage team members, ensuring opening, closing, and side work checklists are completed accordingly, and provide general leadership support.

Assists in the general floor management during service, coordinating workflow to ensure a smooth-running operation.

• Manage ambiance of environment by walking around, surveying area from the guest perspective to ensure all guest spaces maintain appropriate atmosphere.

Demonstrate a team-focused attitude and encourage collaboration.

• Demonstrate a learning mindset and assist with onboarding and trainings on new and existing staff.

Ensure cleanliness of bars, dining room, guest entry spaces, bathrooms, service areas, and back of house spaces.

Ensure set up of dining areas according to standard based on service periods, as well as exterior dining spaces seasonally

• Greet guests, when needed, take beverage and food orders, and place into Point of Sale system for preparation. -Assist when needed in delivering food and beverages to guests, check for satisfaction and ensure guests have everything they need.

Engage and seek ways to elevate service at each touchpoint. Motivate and engage to develop return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.

Train on credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.

• Professionally handle guest feedback, solve problems, and follow up. Elevate any matters to F&B Management.

• Lead and attend standups, meetings and training sessions.

• Lead by example relative to all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

• Assist team members with guest resolution when needed.

• Assist with inventory management as assigned.

• Lead daily pre-meals/stand-up meetings in the absence of Manager, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.

• Update POS with pricing, specials, menu changes, etc.

Expedite food regularly, practicing and training for proper timing of food courses. Participate in overseeing all in-house cash revenue and proper cash handling procedures. Make nightly cash drops as directed by accounting.

Responsible for comp and void privileges and approving active promotions and gift card/certificates

ESSENTIAL FUNCTIONS OF THE JOB:

Ability to remain standing for up to 8 hours

Ability to walk the property and grounds frequently

Ability to move up and down stairs regularly

Ability to move quickly based on guest needs

Ability to regularly move and lift up to 50 lbs.

Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware

Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift

Ability to visibly survey property areas clearly

Ability to view a digital computer/tablet screen

Ability to work outside seasonally in various weather for up to 8 hours.

Ability to communicate and exchange information effectively, often in a public/group setting

Ability to read, write, speak, and understand English

Ability to complete a satisfactory background check

Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner

Ability to work flexible hours based on business needs including midweek and weekend days

KEY SKILLS & EXPERIENCE REQUIRED:

• 3+ year professional serving experience in a restaurant setting

Expresses sincere enthusiasm for the role and passion for food and beverage

Demonstrates strong communication, organizational, and problem-solving skills.

• Must know how to prioritize, delegate, and respond in a timely fashion.

Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

High School diploma/GED

Able to complete a satisfactory background check

• Available and willing to work flexible hours based on business needs including weekdays, weekends, holidays and during peak events and times

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Graduate By Hilton Storrs

Hotel with 100 Rooms

Welcome to Storrs

Graduate Storrs immerses you in local history, legends, and Husky traditions, with creative interiors that capture the spirit of Storrs. Located on the University of Connecticut campus and a short walk to the town's top spots, our hotel is the perfect base for exploring. Enjoy inspired guest rooms, our Trophy Room restaurant, and signature Graduate touches throughout.