Food & Beverage Services – Executive Lounge Associate

Food & Beverage Services – Executive Lounge Associate

• Job Type Full Time
• Qualification BA/BSc/HND , OND , Professional Certificate
• Experience 1 - 2 years
• Location Lagos
• City Ikeja
• Job Field Food, Beverage and Hospitality

Job Description

• Welcome and attend to Executive Lounge guests in a warm, professional and courteous manner.
• Provide personalized service, respond promptly to guest requests and enquiries, anticipate guest needs, handle complaints appropriately and escalate unresolved issues to the supervisor.
• Replenish and serve food, beverages and refreshments in accordance with established hotel standards.
• Ensure that buffet displays, beverage stations and service areas are properly presented, adequately stocked and maintained throughout operational hours. Serve food and beverages efficiently while observing appropriate service etiquette.
• Ensure the Executive Lounge is clean, organized and guest-ready before, during and after service periods.
• Set up tables, service stations and buffet displays according to established standards.
• Maintain the cleanliness of furniture, equipment, crockery, cutlery, glassware and other operating supplies.
• Adhere strictly to food safety, personal hygiene, sanitation and workplace safety requirements.
• Monitor food presentation and holding conditions, follow established procedures for replenishment and storage, and report any suspected contamination, equipment malfunction or hygiene concern promptly.
• Monitor food, beverage and operating supplies within the lounge, replenish items as required and promptly report shortages, wastage, breakages and discrepancies to the supervisor.
• Handle hotel property and equipment responsibly and support cost-control initiatives.
• Maintain effective communication with the Executive Lounge Supervisor, Kitchen, Stewarding, Front Office and other relevant departments to ensure seamless service delivery.
• Participate in briefings, handovers and departmental meetings as required.
• Comply with hotel policies, standard operating procedures, grooming standards, attendance requirements and responsible business practices.
• Participate in mandatory training, service briefings, performance reviews and other development activities to maintain and improve service standards
• Perform any other duties or responsibilities as may be assigned by your supervisor or Management from time to time.

Qualifications

• Minimum education: B.Sc, Diploma or certificate in Hospitality Management, Food and Beverage Service or a related discipline is an advantage.
• Minimum experience: At least 1–2 years of relevant experience in food and beverage service, preferably in an upscale hotel, executive lounge, restaurant or similar hospitality environment.
• Language skills: Good command of spoken and written English. Additional languages are an advantage.
• Required certificates: - No mandatory certification specified. Food safety, hygiene or hospitality service certifications are an advantage. Food Handlers Test is a must.

Additional Information:

• Why Join Radisson Hotel Group?
• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experi