Food & Beverage Attendant / Bar Tender

Food & Beverage Attendant / Bar Tender

Location: Sofitel Queenstown - Hotel & Spa, Queenstown, New Zealand External Reference: REF105789V

Food & Beverage Attendant / Bar Tender

• Engage with all our guests in a personable and friendly manner, building rapport and creating connection.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.
• Perform all tasks to Sofitel Brand standards.
• Maximise sales opportunities through a thorough knowledge of our menus and offerings.
• Assist in the setup and breakdown of events and functions
• Deliver room service and amenities as required
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Soul Impact

• French Zest - Incorporate the French mindset through encouraging freedom of thought, striving for excellence with passion and an effortlessly chic style. Display French art de vivre – embracing life and love in an effortlessly joyful manner.
• Heartfelt Service Culture - possess an innate desire to surprise and delight every guest and to tailor services to each individual, inspiring emotions and memories.

Social Impact

• Committed Luxury - Take great pride in promoting vibrant local cultures and associated know-how, and possess a deep respect for the communities and environment our hotel is located.
• Cultural Link – expertly connect and blend the French culture with our local culture and community to create exceptional and unique guest experiences.
• Live our Brand Purpose: “Guided by out French zest for life, we inspire heartfelt encounters”

Qualifications

• Minimum 6 months experience in a similar role, preferably including 5 star experience;

• Projects professional image at all times through personal presentation/ interpersonal skills;

• Desire and ability to train and develop staff;

• Initiates contacts and establishes rapport easily;

• Organises time and work efficiently;

• Effective verbal and written communication skills;

• Has the ability and willingness to undertake further development;

• Has the aptitude and willingness to undertake further development with Sofitel;

• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues;

• Reliable and punctual with a high attention to detail and willingness to go the extra mile;

• Flexibility to work varying shifts including weekends and public holidays;

• Knowledge of wines, spirits & cocktails would be highly advantageous;

• You will need to hold working rights for New Zealand.

• Additional Information

• Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.

• Free gym access plus ski hire during the winter.

• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.

• Take part in social activities and community involvement initiatives through the year.

• Build your career with the New Zealand Hotel of the Year 2024.

• Receive unparalleled training, development and support from Accor leadership training programmes.

• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.

• Be part of a well-established hotel with a strong reputation for providing exceptional service.

• Ongoing reward and recognition incentives and awards.

• Opportunities for further development and worldwide career progression within Accor.

• Refer a friend incentive

• Supportive and friendly working environment.

• Permanent position, 30 hours guaranteed, changeable roster. Starting wage $28.53/hour - $32.15/hour depending on experience.

• LET YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging openness and inclusivity. We value

• new encounters with colleagues and guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US