Food & Beverage Assistant Manager (TCs/Gaming)

Job title: Food & Beverage Assistant Manager (TCs/Gaming)

A career that lets your passion shine:

Reporting to the Director of Food & Beverage, the Assistant Food & Beverage Manager — TC's/Gaming leads the full operational and commercial performance of TC's. You will be accountable for bar and gaming revenue, promotional strategy, regulatory compliance and the development of a high-performing team, while supporting the broader hotel Food & Beverage operations.

• Deliver budgeted revenue, GOP and productivity targets across gaming and bar operations
• Grow market share and local patronage through a venue-specific marketing and operational plan
• Lead service standards that build loyalty, repeat visitation and venue reputation, and lead by example in guest interaction and service recovery
• Plan and execute gaming promotions that drive revenue while maintaining responsible gaming standards
• Manage relationships with Licensed Monitoring Operators and external gaming partners
• Maintain operational excellence across gaming machines, floats, surveillance and compliance documentation
• Oversee daily bar operations and coordinate functions within TC's to maximise profitability
• Work with the Executive Chef and F&B leadership on menus, standards and venue activations
• Ensure full compliance with Queensland liquor and gaming legislation, OLGR requirements and RSA/RSG obligations
• Uphold the Responsible Gambling Code of Practice and manage problem gambling matters sensitively
• Maintain strict cash handling, key control and surveillance standards
• Lead, coach and develop the TC's team, and act as escalation point and mentor for Supervisors
• Manage recruitment, onboarding, training, compliance certification and succession planning

Qualifications

What you will bring to the role:

• Proven leadership experience in a licensed bar and gaming venue, or a high-volume Food & Beverage outlet

• Current RSA and RSG certification, and RMLV (or the ability to obtain prior to commencement)

• Working knowledge of Queensland liquor and gaming legislation and OLGR requirements

• Commercial acumen — you can own a P&L, roster to budget and explain a variance

• Experience planning and executing gaming promotions within regulatory requirements

• Confidence managing problem gambling matters sensitively and in line with the Responsible Gambling Code of Practice

• A track record of leading, coaching and developing teams, including performance management and succession planning

• Strong systems literacy across POS administration, stocktakes, reporting and audit documentation

• High emotional intelligence, self-awareness and interpersonal skills, with the ability to stay organised across competing priorities

• Availability across a rotating roster including nights, weekends and public holidays

• Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

• A chef prepared meal complimentary on every shift

• Laundered uniforms to have you looking and feeling your best

• A complimentary Sofitel night’s stay each year, including breakfast, to celebrate your work anniversary

• Global discounts across Accor hotels, restaurants, and experiences

• An additional paid day off during your birthday month

• Personalised reward program curated to suit your lifestyle

• Discounted onsite parking, secure bike storage, and convenienct access to public transport

• Walking distance to Broadbeach’s best dining, shopping, and coastline

• Leaders who invest in your development, coaching, and long-term career

• A global brand setting standards for French luxury hospitality

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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