Food and Beverage Hostess

Food and Beverage Hostess

Fairmont Mumbai is seeking enthusiastic individuals to join our pre-opening team as Food and Beverage Hostesses. This is an exciting opportunity to be part of a luxury hospitality brand and contribute to creating memorable guest experiences in our diverse dining outlets.

Key Responsibilities

• Guest Engagement: Warmly welcome guests upon arrival, escort them to their tables, and ensure their comfort throughout their dining experience.
• Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
• Order Management: Take accurate food and beverage orders from guests, ensuring all special requests are communicated to the kitchen and bar.
• Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.
• Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
• Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
• Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
• Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.

Qualifications

• Previous experience in a similar role within the hospitality industry preferred.

• Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

• Flexibility to work shifts, including weekends and holidays as per business needs.

• Knowledge of food and beverage operations, including wine service, is an advantage.

• Diploma or degree in hospitality management or a related field is desirable.

• Additional Information Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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