Food & Beverage Restaurant Manager

This role is based within our Qantas Lounges at Canberra Airport, our Food & Beverage Restaurant Manager will bring genuine passion for hospitality and service to create a welcoming and memorable pre-flight experience for every guest.

This hands on leadership role is responsible for supporting and overseeing daily lounge operations, managing food & beverage services and leading our front of house team to consistently deliver high standards.

Key duties of this role include, but are not limited to;

• Lead by example in delivering efficient, friendly and professional food & beverage service
• Manage daily front of house operations to ensure the lounge runs smoothly and service standards are consistently maintained
• Support menu planning and service offerings in consultation with the culinary team
• Plan and coordinate staff events, functions and lounge activations
• Coordinate VIP service requirements and operational delivery during busy Chairman's Lounge periods
• Manage the purchasing and pricing of beverages and operational supplies in accordance with approved budgets
• Monitor stock levels and maintain accurate records relating to stock, wastage and relevant financial transaction
• Ensure dining, bar, buffet and service areas comply with food safety, workplace health safety and hygiene requirements and remain clean, functional and professionally presented
• Engage with guest, respond to feedback and effectively resolve concerns relating to meals, beverages and service
• Support the selection, induction, training and development of new and current food & beverage team members
• Allocate duties, coordinate workflow and provide ongoing coaching and feedback of food & beverage team members
• Greet guest and assist with food & beverage orders when operationally required
• Act as a key point of contact for operational stakeholders, ensuring clear and professional communication across the lounges
• Respond to operational incidents, emergencies and security matters in accordance with airport, Qantas and Accor procedures
• Foster an inclusive, positive and engaged workplace culture by being a role model for all food & beverage team members

Qualifications

• To be successful in this role, you will have a genuine passion for hospitality and demonstrated experience leading a team within a fast-paced food & beverage environment.

You will also have:

• A relevant qualification in hospitality management, such as a Diploma or higher qualification

• A minimum three years relevant full-time experience in hospitality management within a restaurant, cafe, hotel, airport lounge or similar food & beverage operations

• Demonstrated experience managing team members and coordinating daily food & beverage operations

• Experience with stock control, purchasing, operational budgets and record keeping

• Knowledge of food safety, workplace health and safety and responsible service of alcohol

• Strong communication, organisation, leaderships and problem solving skills

• The ability to work Full-Time across a seven day rotating roster, including mornings, evenings, weekends and public holidays

• A current responsible service of alcohol (RSA), or the ability to obtain one

• The ability to successfully obtain and maintain Aviation Security Identification Card, including completion of required security background checks

• Additional Information

• Great benefits with two iconic travel partners - Accor and Qantas!

• Discounted Stays at Accor Hotels - Globally over 3,000 hotels

• Staff travel rates with Qantas, Jetstar & Jetstar Asia

• Staff Meals & Barista coffee on duty

• Work with two iconic businesses and experience the buzz of the working in the Aviation industry

• Excellent working conditions & career opportunities

• Great learning and development programs available

• A company genuinely focused on its team members