About this role
About the Role
The FNOL Cabin Agent provides immediate and quality attention to policyholders when they suffer a vehicle or home accident or require any type of assistance offered in our products. This role is part of the Mexico Contact Center and supports customers 24/7 in accordance with local regulations and AIG guidelines. What You'll Do
- Register new claims in our systems (e.g., traffic accidents, roadside assistance)
- Validate policy status and collect relevant information
- Provide customer service support and information to follow up on claims
- Deliver fast, agile and empathetic assistance to insureds during emergencies What We're Looking For
- 1 year of experience in customer support
- Basic knowledge of insurance and claims processes
- Flexibility for shift rotation
- Ability to work under pressure
- Strong customer management, empathy, listening, and problem-solving skills
- Proficient with Microsoft Excel (high proficiency), Word, Outlook
- Attention to detail; proactive and team-oriented
- Willingness to learn Nice to Have
- Willingness to work primarily in the office and collaborate in-person as per AIG culture Compensation & Benefits
- Total Rewards Program offering comprehensive benefits focusing on health, wellbeing and financial security, as well as professional development; in-office culture and collaborative environment.