About this role
About the Role The FM Radio team ensures that RF network elements used by Norwegian Public Safety services (tunnel and indoor repeater solutions) operate reliably. This role involves fault investigation, ownership of alarm tickets, and high‑level interactions with customers and internal/external resources to keep the network healthy. It requires strong communication, the ability to transfer knowledge, and a proactive approach to resolving issues across multiple teams. What You'll Do
- Provide 2nd Line technical support to the NOC relating to alarms and customer reports of poor coverage.
- Work alongside FM Radio resources to resolve issues and ensure the network is optimized effectively.
- Provide input into the creation of knowledge documents and operational procedures to ensure optimal service.
- Ensure owned tickets are updated regularly and progressed to resolution.
- Represent MSI in a technical capacity when interfacing with customers.
- Represent Operations in internal discussions relating to fault investigation/network optimization.
- Provide informal training and support to resources in the NOC.
- Assist the NOC with alarm identification, prioritization and cleanup.
- Provide support to FLM Engineers in diagnosis and rectification of faults.
- Carry out remote analysis of logs and make recommendations where appropriate.
- Own and drive enhanced/escalated faults within MSI and towards other vendors (Commscope/IOG etc).
- Strive to ensure that all fault cases are handled within defined SLAs.
- Liaise closely with DNK counterparts ensuring common understanding relating to procedures etc.
- Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution and follow up with tool provider if issues are identified.
- Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement.
- Provide input to Support resources in the creation of proactive scripts and be prepared to analyse captured data.
- In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools.
- Provide Operations management with updates, recommendations etc as and when required.
- Be prepared to travel within Norway at short notice and remain away from home for a number of days.
- Operate necessary support equipment competently.
- Collaborate, exchange information and support Tunnel RO team with technical expertise.
- Carry out optimisation activity upon receipt from subcontractor/RO team prior to acceptance into Operations and delivery to DNK.
- Maintain repeater IP overview until arrival of CMDB.
- Integration of new repeaters into monitoring tools. What We're Looking For
- Education: High School degree
- Experience: 5+ years of relevant experience
- Technical Skills: RF network knowledge, fault investigation, remote analysis, monitoring tools experience
- Languages: Fluent in English and Norwegian, written and spoken
- Security clearance: Security clearance at KONFIDENSIELT (CONFIDENTIAL) level before accession; BEGRENSET (RESTRICTED) authorisation
- Travel: Under 10% travel
- Driving Licence
- Personal: Leadership competence (advisory), good teamwork and ability to work alone, high flexibility, excellent organizational skills, medium customer orientation
- Other: Driving licence; prepared to travel within Norway on short notice; experience with/NOC and vendor coordination Compensation & Benefits
- Not specified in the posting