FM Operations Lead

FM Operations Lead

ABM Industries

United States

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Pay: $190,000.00 annually

The pay listed is the salaried range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.

Key Responsibilities

• Oversee Market Operations & Daily Task Execution

• Provide direct oversight of local facilities teams, ensuring high operational standards across all assigned sites and daily responsibilities.

• Ensure daily facility tasks, tickets, routine inspections, and service requests are completed accurately and in a timely manner.

• Develop, execute, and refine structured workplans tailored to specific market requirements and operational goals.

• Monitor and enforce approved Standard Operating Procedures (SOPs), promptly addressing operational variances or issues.

• Establish robust daily, weekly, and monthly operating routines for task follow-up, workforce capacity management, and vendor coordination.

• People Leadership and Workforce Capability

• Lead, coach, and supervise market site teams to maintain peak daily performance and accountability.

• Set clear performance expectations; coach, recognize, and develop employees; address performance concerns promptly and consistently with ABM policies and HR guidance.

• Build a speak-up culture where employees raise safety, service, workload, and customer concerns early and take ownership for follow-through.

• Identify coverage risks, develop qualified backups, and support succession planning and knowledge transfer for critical roles.

• Client Relationship

• Own the full cycle of client relations. Ensure the client is up-to-date on all success matters that require their attention and possible flags.

• Deliver work projects to the client that outline all operational needs and updates.

• Develop all reporting documentation for the client.

• Use root-cause analysis, employee and customer feedback, Lean methods, and approved digital tools to reduce recurring failures, manual effort, delay, rework, and service variability.

• Facilities Operations, Budget Management, and Resource Planning

• Provide strategic and operational oversight for facilities operations across all regions.

• Own facilities budget planning, forecasting, tracking, and cost management; identify opportunities to optimize spend, improve service levels, and support capital and operating expense planning.

• Escalate vendor disputes, contract interpretations, spend outside delegated limits, and requests that could change approved scope or commercial commitments.

• Drive cross-regional standardization and scale operational consistency across all assigned geographic areas.

• Manage multi-site travel coordination and oversee regional resource allocation to support facilities operations effectively.

• Job Information

Position Type:

• Full Time

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