FM Core & Control Room Engineer

About the Role The FM Core & Control Room Engineer provides second‑line technical support to the NOC focused on Core & Control Room alarms, fault investigation and resolution, and liaison with customers and internal teams. The role requires cross‑site collaboration, travel within Norway, and participation in on‑call duties to ensure continuous service delivery. What You'll Do

• Provide 2nd Line technical support to the NOC relating to Core & Control Room alarms and customer reports of failed services.
• Provide input into the creation of knowledge documents and procedures to ensure that end users receive optimal service.
• Ensure owned tickets are updated regularly.
• Represent MSI in a technical capacity when interfacing with customers.
• Represent Operations in internal discussions relating to fault investigation and trend analysis.
• Provide informal training and support to resources in the NOC.
• Liaise with and provide competent support to MSI 2nd and 3rd line technical support teams.
• Own and drive enhanced/escalated faults within MSI and towards other vendors.
• Strive to ensure that all fault cases are handled within defined SLAs.
• Liaise closely with DSB counterparts ensuring common understanding relating to procedures etc.
• Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution.
• Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement.
• Provide input to Support resources in the creation of proactive scripts and be prepared to analyze captured data.
• In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools.
• Provide Operations management with updates, recommendations etc as and when required.
• Any other tasks requested by Operations Management.
• Be prepared to travel within Norway at short notice and remain away from home for a number of days.
• Operate necessary support equipment competently.
• Participate in a 4/5 weekly rota providing oncall support 24/7, involving travel to sites to rectify issues.
• Act as Operations technical Point of Contact for minor projects implemented alongside current Core deliveries. What We're Looking For
• Technically skilled within Telecommunication (BTS, transmission, radio interface, core knowledge etc.).
• Sound knowledge of TETRA technology.
• Engineering degree in Telecommunication or similar, or relevant, recent work experience in a similar role.
• Team player with excellent communication skills, both internally and towards external parties.
• Ability to handle high‑pressure situations and prioritise multiple faults.
• Experience from NOC or other support desk work is a distinct advantage.
• ITIL experience.
• Experience with using trouble ticketing systems and appreciating SLA deadlines.
• Security clearance to Norwegian SECRET/HEMMELIG level or higher is an absolute requirement for this position.
• Security clearance and authorization: KONFIDENSIELT (CONFIDENTIAL) level before accession.
• Authorization: BEGRENSET (RESTRICTED).
• Driving Licence (category B).
• Travel Requirements: 10-25%.