Flow Room Section Manager

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About the role

Our automated fulfilment operation relies on great people, technology and processes working together. As Flow Room Section Manager, you’ll lead the team responsible for keeping product flowing smoothly through the operation, maximising system availability and helping the site deliver its operational KPIs.

Reporting to the Senior Flow Room Operations Manager, you’ll manage and develop a small team of Flow Room technicians and be part of the fulfilment centre management team. You’ll sit at the heart of the operation, bringing Operations, Engineering and other teams together to resolve issues, improve performance and keep things moving.

Key Responsibilities

• This is a leadership role with a strong technical and operational focus. You’ll use system and performance data to understand what’s happening across the operation, anticipate potential issues and make decisions that improve flow and efficiency.

You’ll:

• Lead, coach and develop your Flow Room team, creating an inclusive environment where people can perform at their best.

• Maximise system availability and efficiency by managing workflow, downtime, maintenance requirements and system parameters.

• Use performance data to identify opportunities, solve problems and provide clear insight to the leadership team.

• Work closely with Operations and Engineering to prioritise activity and deliver site volumes efficiently.

• Optimise storage and conveyor utilisation while continually looking for opportunities to improve processes and productivity.

• Take ownership of operational escalations, ensuring faults and unexpected system behaviour reach the right teams quickly and accurately.

• Drive continuous improvement, strong process adherence and effective communication across shifts and teams.

• About you

• We’re looking for someone who understands automated fulfilment and can combine that technical knowledge with confident, supportive leadership.

You’ll ideally bring:

• Experience leading a control room team within an automated fulfilment centre.

• A detailed understanding of warehouse control systems and automated fulfilment operations.

• Strong leadership, delegation and communication skills.

• Experience leading teams in a 24/7 operation.

• Experience working with major system upgrades across the supply chain.

• The ability to build effective partnerships with automation and systems providers.

• An understanding of Operational Excellence or Continuous Improvement approaches.

• Experience of KNAPP automation would be particularly useful, while project management experience is desirable rather than essential.

• Some of our benefits

• Inclusive culture and environment, check out our Glassdoor reviews

• 30 days holiday + bank holidays

• LinkedIn learning access.

• Bonus potential (performance and business-related)

• Up to 25% discount on Very.co.uk

• Matched pension up to 6%

• More benefits can be found on our career site

• Diversity, inclusion and equal opportunities

• We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• If you need reasonable adjustments to apply, interview, or perform a role, let us know. We’ll be happy to support you.

• We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.