About this role

The Floor Supervisor for the Lounge Area is responsible for overseeing customer service and daily floor operations within the lounge.
The role focuses on creating a comfortable customer experience, coordinating service staff, monitoring orders, maintaining cleanliness, and ensuring that service standards are consistently upheld.

Supervise daily lounge operations and coordinate floor service activities.
Assign duties to servers and monitor their performance throughout each shift.
Ensure customers are welcomed, attended to promptly, and served professionally.
Monitor order taking, order delivery, and communication between service staff and the kitchen or bar, where applicable.
Ensure lounge seating, tables, service stations, and customer areas are clean and presentable.
Monitor customer feedback and resolve service complaints professionally.
Coordinate reservations, table arrangements, and special customer requests where applicable.
Monitor stock availability for service items and communicate replenishment needs.
Ensure staff maintain appropriate grooming, punctuality, and professional conduct.
Prepare shift updates and report operational issues to the Restaurant Manager.
Key Performance Indicators (KPIs)
Customer satisfaction and service quality.
Timeliness and accuracy of customer orders.
Cleanliness and presentation of the lounge.
Staff productivity and adherence to service standards.
Effective management of customer complaints.
Compliance with operational and hygiene procedures.
Accurate shift reporting and communication.

Minimum of 2 years of experience in hospitality, restaurant service, or lounge operations.
Previous floor supervision experience is an advantage.
Strong customer service and team leadership skills.
Good communication, organisation, and problem-solving abilities.
Ability to manage customer expectations and coordinate service during busy periods.
Professional appearance and attention to detail.
Flexibility to work shifts, weekends, and public holidays as required.

N150,000 - N200,000 / month.

30th November, 2026.

Floor Supervisor, Lounge Area