About this role
Floor Supervisor
The Floor Supervisor ensures all guest rooms meet the highest standards by overseeing Room Attendants and Housemen on the floors and conducting detailed inspections of their work.
What we expect:
Responsibilities
- The Floor Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons Hotels.
- Keep all linen closets neat, cleaned and stocked.
- Inspect rooms daily, including check-out, vacant and make-up rooms for cleanliness and to ensure rooms are defect free.
- Inspect all VIP rooms prior to guest arrival.
- Report to the Housekeeping Coordinator any maintenance deficiencies that require immediate attention and follow up on their status.
- Ensure that all vacant/clean rooms and stay over rooms have an updated status.
- Ensure proper care and use of equipment, carts, baskets, cleaning and guest room supplies.
- Ensure that all Lost and Found items are promptly forwarded to the Lost and Found Department.
- Personally conduct training as required and on a regular basis.
- Monitor the implementation and progress of training programs on their effectiveness.
- Regularly conduct and evaluate performance reviews.
- Report any loss or damage to furniture, fixtures, or equipment on guest floors to the Assistant Director of Housekeeping.
What you bring:
- Minimum one year experience or related work.
- Good communication and written skills are essential
- Strong training and supervisory skill are essential in this role
- Computer proficiency with MS Office
- Ability to use the property management systems such as Opera systems, HotSOS systems.
What we offer
- Hourly: $32.56
- Medical/Dental/Vision Insurance
- 401K Retirement savings plan
- Employee Assistance Program
- Investment in your Wellbeing
- Life Insurance
- Complimentary Room nights and discounted rates
- Free on-site parking
- Training programs, tuition reimbursement
- Growth & Development opportunities
Schedule & Hours:
-
Full time
-
Days and weekends
-
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal