Floor Manager Restaurant & Bar

Floor Manager Restaurant & Bar

Location: Yaba, Lagos

Experience: 3 - 5 years

Employment Type: Full-Time

Salary Range: 150,000 - 170,000 Monthly

Job Summary

We are seeking a dynamic and experienced Floor Manager to oversee the daily front-of-house (FOH) operations of our restaurant and bar. The ideal candidate will be responsible for delivering exceptional guest experiences, ensuring smooth service flow, and leading a motivated team to achieve operational excellence. This role requires strong leadership, communication, and organizational skills, with the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

• Guest Experience & Service Excellence

• Lead the FOH team in providing a warm, professional, and memorable guest experience.

• Monitor service delivery to maintain consistent high standards in hospitality, food, and beverage quality.

• Handle customer feedback and resolve complaints promptly and professionally.

• Staff Leadership & Development

• Recruit, train, mentor, and supervise FOH staff (waiters, host/hostess, bar attendants).

• Develop staff schedules to optimize coverage and productivity.

• Conduct regular performance evaluations and coaching sessions to maintain service excellence.

• Operational Management

• Oversee daily FOH operations, including reservations, seating arrangements, and guest flow management.

• Coordinate seamlessly with kitchen and bar teams to ensure efficient service delivery.

• Ensure compliance with company policies, SOPs, and industry regulations.

• Health, Safety & Compliance

• Maintain a clean, organized, and safe working environment for both staff and guests.

• Enforce adherence to food hygiene, sanitation, and workplace safety standards.

• Inventory & Cost Control

• Monitor inventory levels of FOH supplies (menus, service tools, uniforms, etc.).

• Collaborate with management on ordering, budgeting, and cost optimization without compromising quality.

• Skills & Qualifications

• Minimum of 3 - 5 years proven experience in restaurant, bar, or hospitality management.

• Strong leadership and team management abilities with a hands-on approach.

• Excellent interpersonal and communication skills.

• Demonstrated customer service excellence and problem-solving ability.

• Ability to work effectively under pressure in a fast-paced environment.

• Strong organizational and attention-to-detail skills.

• OND/HND/B.Sc. in Hospitality Management, Business Administration, or related field (preferred but not mandatory).

Benefits

• Competitive salary package (150,000 - 170,000 monthly).

• Performance-based incentives and service bonuses.

• Opportunities for career growth and professional development.

• Staff meals and duty allowances.

• A supportive, team-oriented work environment.