Floor Manager

Job title: Floor Manager

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the Management team managing all personnel, product- and merchandising functions, business processes and results for their store.
• Communicate daily with the staff about their individual sales targets, key performance indicators, store results, product sales and other information to help them deliver unbeatable service and achieve.
• Keep 'one-minute-meetings' at the end of staff shifts; summarizing their performance results, giving constructive feedback and recognition.
• Implement and model the company's best practices in customer service, store operations, loss prevention and point of sale.
• Store standards/goals for personal selling results: sales vs budgets, sales per hour and units per transactions.
• Respond to and communicate with the Store Manager about all competitors, community information that could affect the business.
• Focus employees on the importance of building quality relationships with internal and external customers.
• Manage customer complaints in a timely and effective manner.
• Analyze reports at store level and take action plans to improve results.
• Communicate effectively with the Store Manager about day-to-day store operations.
• Perform on-duty manager duties such as store opening/closing functions and the sales floor.

Over JOU

• Je hebt eerdere ervaring met toezichthoudende of specialistische functies binnen een premium- of luxemerk.
• Je hebt eerdere ervaring in personeelsmanagement met het vermogen om conflicten en onproductieve meningsverschillen op te lossen.
• Je beschikt over goede communicatie vaardigheden met het vermogen om gemakkelijk relaties op te bouwen.
• Je bent een teamspeler die de bijdragen en prestaties van anderen erkent en viert.
• Je bent zelfverzekerd in het geven van feedback die positieve gedragsverandering bevordert.
• Je kunt goed omgaan met veranderingen, je kunt je snel aanpassen en werken met tempo.
• Je bent energiek en authentiek en toont een duidelijke aanwezigheid op de winkelvloer.
• Je benadert alle problemen met een 'can do' benadering en handelt met initiatief om oplossingen in de winkel te vinden.

Over WAT WIJ JOU BIEDEN

• Bij PVH begrijpen we dat het succes van onze organisatie rechtstreeks verband houdt met onze hardwerkende en toegewijde medewerkers, die hun tijd en talenten bijdragen om van ons bedrijf het succes te maken dat het is. Daarom zetten we ons in om een concurrerend en uitgebreid arbeidsvoorwaardenprogramma te bieden dat de bescherming, gemoedsrust en flexibiliteit biedt om onze medewerkers te ondersteunen - zowel thuis als op het werk.

• PVH Europe en onze merken, TOMMY HILFIGER en CALVIN KLEIN, zetten zich in voor het bevorderen van een inclusieve en diverse gemeenschap van medewerkers met een sterk gevoel van verbondenheid. We geloven dat we beter worden met alle vormen van diversiteit en zijn er trots op om met toptalent uit alle lagen van de bevolking en uit alle hoeken van de wereld te werken. In de geest van inclusiviteit zullen gekwalificeerde kandidaten worden overwogen zonder rekening te houden met leeftijd, etniciteit, bekwaamheid, geslacht, genderexpressie, genderidentiteit, nationaliteit, ras, religie of seksuele geaardheid.

• Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by embracing tension, sparking ideas and creating unforeseen realities. We believe in a culture that provokes discovery and brave thinking. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs. Global retail sales of Calvin Klein brand products exceeded $8 billion in 2015 and were distributed in over 110 countries. Calvin Klein employs over 10,000 associates globally. We were acquired by PVH Corp. in 2003.

• About THE ROLE

• Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

• To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

• The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

• Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.

• Support the Management team managing all personnel, product- and merchandising functions, business processes and results for their store.

• Communicate daily with the staff about their individual sales targets, key performance indicators, store results, product sales and other information to help them deliver unbeatable service and achieve.

• Keep 'one-minute-meetings' at the end of staff shifts; summarizing their performance results, giving constructive feedback and recognition.

• Implement and model the company's best practices in customer service, store operations, loss prevention and point of sale.

• Store standards/goals for personal selling results: sales vs budgets, sales per hour and units per transactions.

• Respond to and communicate with the Store Manager about all competitors, community information that could affect the business.

• Focus employees on the importance of building quality relationships with internal and external customers.

• Manage customer complaints in a timely and effective manner.

• Analyze reports at store level and take action plans to improve results.

• Communicate effectively with the Store Manager about day-to-day store operations.

• Perform on-duty manager duties such as store opening/closing functions and the sales floor.