About this role
Job Description
The Floor Manager at The Living Room is responsible for ensuring seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge setting. This leadership role requires mastery of flow, guest psychology, and pacing — supporting service, ambiance, and guest safety in collaboration with the bar, host, and security teams.
This full time position has an annual salary of $90,000.
DUTIES AND RESPONSIBILITIES
- Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision
- Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts
- Ensure all team members are executing service with confidence, style, and warmth
- Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety
- Greet and engage high-profile, VIP, and returning guests with professionalism and discretion
- Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture
- Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening
- Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses
- Support training and onboarding of all front-of-house staff in service etiquette, menu knowledge, and nightlife protocols
- Lead nightly pre-shift meetings and communicate key updates or programming
- Coach team in-the-moment during service and provide follow-up notes or recognition
- Monitor uniform compliance, team presence, and interdepartmental communication
- Ensure venue is set to standard before doors open, and reset properly at close
- Support with scheduling, timeclock approvals, and performance feedback
- Assist in event execution and service logistics for programming or private functions
Qualifications
- 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting
- Deep understanding of nightlife dynamic