About this role

Location: Jabi, Abuja (FCT)

Employment Type: Full-time

Industry: Retail / Supermarket

Employment Type: Full-Time

Reports To: General Manager / Operations Manager

Department: Retail Operations

We are seeking a highly experienced, commercially driven, and results-oriented Floor Manager to oversee the daily operations of a large-scale retail supermarket in Abuja.
The successful candidate will be responsible for managing the entire sales floor, supervising departmental operations, driving sales performance, ensuring effective inventory management, maintaining high merchandising standards, and delivering exceptional customer service.
The ideal candidate must have 8–12 years of relevant experience in established supermarket chains such as Shoprite, SPAR, Market Square, or other reputable large-scale retail organisations.
Candidates must demonstrate strong leadership capabilities, operational excellence, commercial awareness, and the ability to manage large teams while ensuring that the supermarket consistently meets its sales and operational targets.

Retail Operations Management:

Oversee the daily operations of the entire supermarket floor.
Ensure all departments operate efficiently and in line with established company standards.
Monitor daily store activities, including opening, closing, and shift operations.
Ensure products are properly displayed, priced, labelled, and arranged.
Conduct regular floor inspections to maintain cleanliness, organisation, and merchandising standards.
Ensure adequate staff coverage across all departments and shifts.
Implement and enforce standard operating procedures (SOPs).
Identify operational challenges and recommend appropriate solutions to management.

Staff Management and Supervision:

Supervise and coordinate the activities of Sales Representatives, Cashiers, Customer Service Officers, Departmental Supervisors, and other retail personnel.
Develop staff schedules and duty rosters to ensure effective workforce utilisation.
Monitor staff attendance, punctuality, discipline, and productivity.
Set performance expectations and monitor individual and departmental performance.
Conduct regular performance reviews and provide constructive feedback.
Identify training needs and coordinate staff development initiatives.
Handle employee-related operational issues in collaboration with HR.
Promote teamwork, accountability, professionalism, and excellent service delivery.

Sales and Revenue Management:

Drive daily, weekly, and monthly sales performance across all departments.
Ensure the achievement of established sales targets.
Monitor sales reports and identify opportunities for revenue growth.
Develop and implement strategies to improve sales performance and profitability.
Monitor product movement and identify fast-moving and slow-moving products.
Ensure effective implementation of promotional activities and marketing campaigns.
Monitor competitor activities and market trends to identify business opportunities.
Recommend initiatives to improve customer spending and repeat purchases.

Inventory and Stock Management:

Monitor stock availability and ensure timely replenishment of products.
Coordinate with warehouse, procurement, and inventory teams to maintain optimal stock levels.
Ensure proper stock rotation and adherence to FIFO/FEFO principles where applicable.
Monitor product expiry dates, damaged goods, and stock discrepancies.
Supervise periodic stock counts and inventory reconciliation.
Implement effective measures to minimise stock losses, theft, wastage, and pilferage.
Ensure accurate pricing and consistency between shelf prices and POS systems.
Monitor stock movement and recommend appropriate replenishment strategies.

Customer Service and Experience:

Ensure customers receive excellent service throughout their shopping experience.
Maintain high customer service standards across all departments.
Handle escalated customer complaints and resolve service-related issues.
Monitor customer feedback and implement service improvement initiatives.
Ensure employees demonstrate professionalism and strong product knowledge.
Develop strategies to improve customer satisfaction and retention.

Store Presentation and Merchandising:

Ensure the supermarket maintains excellent visual merchandising standards.
Monitor product arrangement, shelf presentation, and promotional displays.
Ensure shelves are properly stocked and products are displayed appropriately.
Monitor pricing labels, promotional tags, and product visibility.
Ensure the entire sales floor remains clean, organised, and attractive.
Work with merchandising teams to improve product placement and sales conversion.

Financial and Operational Controls:

Monitor operational costs and identify opportunities for cost reduction.
Ensure proper controls are maintained across cashiers and sales departments.
Work with Finance to monitor sales transactions, cash handling procedures, and POS discrepancies.
Monitor departmental expenses and minimise unnecessary operational costs.
Ensure compliance with internal control procedures and company policies.
Identify operational risks and implement appropriate control measures.

Reporting and Management Support:

Prepare and submit daily, weekly, and monthly operational reports.
Provide management with updates on sales performance, inventory, staffing, and customer service.
Monitor departmental KPIs and ensure accountability.
Identify operational gaps and recommend improvement strategies.
Collaborate with HR, Finance, Procurement, Warehouse, and other departments to achieve business objectives.
Educational Qualifications
Bachelor's Degree or HND in Business Administration, Business Management, Marketing, Retail Management, or any related discipline.
Professional certifications in Retail Management, Operations Management, or Business Administration will be an added advantage.
Mandatory Experience and Industry Requirements

Mandatory Requirements:

Candidates must meet the following requirements:

8–12 years of relevant professional experience in supermarket operations, retail management, or large-scale retail business.
Must have previously worked with established supermarket chains such as:
Shoprite
SPAR
Market Square
Other reputable large-scale supermarket or retail organisations.
3–5 years in a managerial or senior supervisory position.
Proven experience managing large retail teams and multiple supermarket departments.
Demonstrable experience in sales management, inventory control, merchandising, and customer service.
Experience managing high-volume retail operations and meeting commercial targets.
Strong knowledge of retail POS systems, inventory management software, and Microsoft Office applications.

Important:

Candidates whose experience is limited exclusively to small shops, neighbourhood stores, or informal retail businesses will not meet the preferred industry experience requirement.

Required Skills and Competencies:

30th November, 2026.

Floor Manager