About this role
Role: Floor Manager
Role Summary The Floor Manager ensures seamless daily operations in the restaurant, maintaining high service standards and guest satisfaction. This role requires someone who has previously worked in a leading or fine-dining restaurant, with proven ability to manage staff and deliver exceptional customer experiences.
Key Responsibilities
- Supervise front-of-house staff, ensuring professional service delivery.
- Coordinate table assignments, reservations, and guest flow for efficiency.
- Resolve customer complaints promptly and professionally.
- Maintain hygiene, safety, and compliance standards across the dining area.
- Train and mentor staff to uphold premium service standards.
- Collaborate with kitchen and bar teams to ensure smooth service.
Qualifications
- Minimum 3–5 years’ experience in a top restaurant or hospitality brand.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Ability to thrive in a fast-paced, high-pressure environment.