About this role
Job title: FLM Penanganan Gangguan Awal (First Response)
About the Role The FLM Penanganan Gangguan Awal (First Response) is a frontline field role that responds to ATM outage reports, performs basic repairs, and conducts preventive maintenance to keep ATMs operational. The position coordinates with the Monitoring/NOC team, handles incident tickets, and escalates more complex hardware or software issues to Level 2 technicians as needed.
What You'll Do
- Datang ke lokasi ATM saat ada laporan gangguan.
- Menangani masalah ringan tanpa perlu teknisi lanjutan.
- Perbaikan Dasar ATM.
- Mengatasi masalah seperti: ATM offline ringan uang tidak keluar (cash jam), kartu tertelan, printer struk macet.
- Pengecekan Rutin (Preventive Maintenance).
- Membersihkan bagian mesin ATM.
- Mengecek kondisi hardware (card reader, dispenser, printer, dll).
- Memastikan ATM siap digunakan.
- Koordinasi dengan Tim Monitoring.
- Menerima tiket gangguan dari tim monitoring/NOC.
- Memberikan update status perbaikan.
- Eskalasi ke Tim Lanjutan (SLM).
- Jika masalah berat, diteruskan ke teknisi level 2.
- Pelaporan: Mengisi laporan pekerjaan (service report).
- Dokumentasi aktivitas maintenance.
What We're Looking For
- No explicit requirements or qualifications are stated in the job posting.