About this role
Job title: FLM ATM & Device Maintenance
About the Role The FLM ATM & Device Maintenance role focuses on first-level troubleshooting and routine maintenance of ATM hardware and peripherals at client locations. You will perform minor repairs, replenish consumables, and ensure safe and compliant operations to support uptime and service quality.
What You'll Do
- Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).
- Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).
- Conduct routine preventive maintenance according to schedule.
- Respond to ATM incidents and service calls within defined SLA; perform fault diagnosis and recovery actions; escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.
- Carry out basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).
- Ensure compliance with security procedures, dual control, and access protocols.
- Document maintenance activities, incidents, and actions taken in the system accurately; prepare service reports and update job status in real time.
- Follow SOP, security standards, and regulatory requirements; follow safety procedures while working on-site, including client locations and public areas.