Flagship Generalist, Originals Department (Full Time)

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Flagship Generalist, Originals Department (Full Time) - adidas LDN Flagship Store, Oxford St, London

Purpose & Overall Relevance for the Organization:

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.

To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers.

To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs

To aid a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities

• To exhibit consumer service behaviours

• Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values

• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.

• Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion.

• Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab.

• Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas.

• Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint.

• Complete all applicable training programs and comply with operational procedures

• Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators

• Drives a service culture by ensuring all activities are centered on the consumer.

• Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.

• Collaborates with the Flagship Team to actively reduce loss

• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

• Delivers a personalised and relevant consumer service at the designated consumer touchpoint

• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance

Support in developing and sustaining a positive working culture throughout the store Authorities:

Key Relationships:

• Consumers, Peers, Store Director, Consumer Experience Team Knowledge,

Skills and Abilities:

Requisite Education and Experience / Minimum Qualifications:

• Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.

• Experience in managing high level retail image and delivering consumer in-store experience

• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..

• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

• At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

• – Culture Starts With People, It Starts With You –

• By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:

• Flagship Generalist, Originals Department (Full Time) - adidas LDN Flagship Store, Oxford St, London

TEAM:

• Retail

Location

London

State:

Country/Region:

GB

Contract Type:

Full time

Number:

550692

Date:

Oct 7, 2026

Apply now »

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