About this role
Flagship Boutique Operations Manager
The description describes the role and responsibilities for the Flagship Boutique Operations Manager at Van Cleef & Arpels, a Richemont Maison. The posting outlines the key responsibilities across several domains including leading Boutique Operations and Team for Sydney Boutique, Operational Oversight and Efficiency, and Compliance and Stakeholder Management. It also highlights the broader context of career development within Richemont and the recruitment process.
Proactive in identifying and implementing improvements and maintains excellent interpersonal skills at all levels, across people management, networking and leadership, consistently engaging with and motivating others. Adept at understanding and resolving operational issues with a focus on achieving satisfaction for all stakeholders. Possess a Bachelor’s Degree and/or four to five years of management experience in a fast-paced luxury environment, with an excellent understanding of the luxury client experience and the capacity to manage multiple projects simultaneously, along with a strong grasp of Operations, Omnichannel, CS, Security and IT. Demonstrates strong computer skills, and excellent written, verbal and interpersonal communication skills.
What are we expecting from you?
The Boutique Operations Manager is responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies and procedures to ensure efficiency and compliance. Your role will be to lead Boutique Operations and Team for Sydney Boutique; plan, schedule, and ensure effective and timely presentation of all administration, inventory, operations and logistics within the boutique; ensure proper understanding and execution of all brand guidelines and procedures related to store operations with your team; monitor daily financial aspects of boutique sales, ensuring daily transactions and proper paperwork are submitted to the Corporate office/Richemont in a timely manner and with accuracy; manage supplier coordination, daily maintenance of the boutique and supply replenishment; motivate, support and develop the back-of-house team by regularly conducting team meetings, ensuring staff is aware of new projects, upcoming events and potential issues; be responsible for recruitment, onboarding, and ongoing development of the back-of-house team; train all new Boutique team members on financial guidelines, Richemont operations and all process related to sales.
Operational Oversight and Efficiency
Be responsible for the boutique stock and inventory, ensuring all daily and periodic inventories and counts are done in total compliance with Richemont guidelines and report on any potential issues; work with Marketing on planning high value movements; participate in Richemont audits and action plan follow up and monitor all aspects of product movement and stock maintenance; pay attention to working conditions and monitor boutique security, health and safety topics; develop action plans to improve conditions if necessary and be responsible for daily setup and teardown of the Boutique for Opening and Closing.
Compliance and Stakeholder Management
Be the referent on all topics related to the running of the CS Workshop and Omnichannel functions based in the boutique; maintain strong partnership with the relevant office stakeholders; collaborate with Richemont security management to improve the security efficiency in the boutique; maintain relationships with Security, logistics, cleaning, repair, and other contractors as necessary for boutique operations.
More than a role... We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Access our world of opportunities
In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.