About this role
About the role
We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub. The role is key to ensuring smooth parcel flow from merchants and shippers into our network, maintaining service quality, and leading a team to achieve operational excellence.
Job code:
Inc 2026OPER-140
Responsibilities
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Supervise and manage the first-mile hub operations, ensuring parcels are received, sorted, and dispatched accurately and on time.
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Lead, coach, and support a team of hub agents, loaders, and drivers to achieve daily operational targets.
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Monitor KPIs such as parcel intake accuracy, hub productivity, dispatch timelines, and SLA adherence.
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Ensure proper scanning, labeling, and documentation of parcels to maintain visibility and traceability.
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Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer.
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Implement and maintain health, safety, and compliance standards within the hub.
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Optimize resources (staff, equipment, space) to meet volume demands efficiently.
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Handle operational issues and escalations, ensuring quick resolution and minimal service disruption.
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Conduct daily shift briefings, monitor staff performance, and provide training where needed.
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Generate operational reports and highlight improvement areas to management.
Qualifications
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Bachelor’s degree or diploma in Business, Logistics, Supply Chain, or related field.
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3–4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
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Strong leadership and team management skills with the ability to motivate frontline staff.
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Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
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Proficient in using logistics systems, scanners, and MS Office tools.
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Good communication and problem-solving skills.
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Ability to work under pressure and manage high-volume operations.
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Flexibility to work shifts, weekends, and holidays as required.
What we offer
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Opportunity to be part of a fast-growing logistics company.
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Competitive salary and benefits.
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Career development and growth within Operations.
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A dynamic and supportive work environment.