First Line Sales Manager

Job title: First Line Sales Manager

About the Role Copeland is seeking a First Line Sales Manager to lead consultative Rest of Customer (RoC) and Aftermarket (Service Provider model) sales execution across assigned accounts or territories, while developing sellers and delivering consistent revenue performance. This role emphasizes account ownership, people leadership, disciplined opportunity management, and customer results.

What You'll Do

• Own sales performance, opportunity pipeline, and forecast accuracy across RoC accounts or territories, including Aftermarket Service Providers partners
• Collaborate cross-functionally with technical, marketing, Regional Aftermarket, and operations teams to deliver customer value
• Build and sustain relationships with RoC customer decision-makers within assigned markets
• Lead, coach, and develop RoC sales professionals to execute consultative, solutions-focused selling
• Align with AFM regional team to execute aftermarket strategic initiatives, including service provider partnerships and upselling/cross-selling opportunities
• Drive account planning, opportunity prioritization, and deal execution to hit revenue targets
• Maintain disciplined use of CRM tools & Copeland Mobile for pipeline visibility, forecasting, and account activity
• Travel up to ~10–20% (standard business hours)

What We're Looking For

• Demonstrated ability to lead sales teams including aftermarket or services and deliver consistent revenue results
• Strong capability in opportunity management, pipeline management, and forecasting
• Experience coaching sellers in consultative and solutions-based sales approaches
• Ability to manage account strategies including small service provider accounts enabled digitally and prioritize resources to maximize growth
• Effective communication skills across customer, team, and internal stakeholders
• Legal authorization to work in the country of employment – sponsorship will not be provided

Nice to Have

• Seven (7) years of experience in HVACR, heating, refrigeration, HVAC/Refrigeration/Controls service management or related technical sales environments
• RoC-type customer/Channel management experience and Aftermarket customers management
• Prior experience managing or leading account-aligned or territory-based sales teams
• Exposure to industry-relevant training, certifications, or advanced coursework related to HVACR systems, controls, or energy technologies
• Digital tools savviness for technology adoption
• Advanced training in consultative selling, account strategy, or CRM-based sales management

Compensation & Benefits

• Flexible and competitive benefits plans supporting individual and family needs
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holidays
• Commitment to inclusion, belonging, and ongoing development opportunities across the organization