Fire Alarm Technician

Job title: Fire Alarm Technician

About the Role A field service role focused on diagnosing, servicing, and repairing electronic fire alarm systems and related building-system products at customer sites. You will be a trusted advisor, delivering solutions that improve safety and building performance, with emphasis on customer service and timely issue resolution.

What You'll Do

• Receive service calls from Service Resource Center and gather a brief description of equipment/malfunctions
• Contact customer representative to ascertain problems
• Diagnose issues and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to manuals, part manuals, change notices and bulletins to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and product manuals
• Exhibit excellent customer service by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers; Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation; help to train or mentor others on the service team
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items; as a trusted advisor you provide solutions and outcomes at the time of service
• Perform other duties as assigned
• Position involves the programming of fire alarm, security, and access control system panels
• Experience CCTV and IT and IP networks a plus
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
• On call and after hours work required on occasion at customer need

What We're Looking For

• Experience diagnosing and repairing installed fire alarm and related building systems
• Ability to read blueprints and diagrams; knowledge of low voltage circuit troubles and system integration
• Excellent written/verbal communication and outstanding customer service skills
• Programming experience with fire alarm, security, and access control system panels
• Willingness to work on-call and after hours
• Ability to work independently and mentor others

Nice to Have

• CCTV and IT/IP networks experience is a plus