FinOps / Customer Service Specialist

Job title: FinOps / Customer Service Specialist

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPIs).
• Maintain a customer-centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Take responsibility for handling daily FinOps tasks in line with process IOPs and ensure consistent service quality at all times.
• Possess solid business knowledge and process understanding to deliver value-added effective business solutions for customers.
• Comprehend business criticality and prioritize tasks efficiently to ensure high customer satisfaction.
• Strictly adhere to process requirements, Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations.
• Proactively identify process deviations from IOPs and timely report relevant issues to customers and reporting supervisors.
• Respond to all customer enquiries in a timely and accurate manner, and escalate obstacles and difficulties in accordance with SOPs and IOPs requirements.
• Maintain efficient and proactive communication by regularly participating in client conference calls to ensure smooth and seamless process flow.

Required experience & skills

• Bachelor’s degree from a university or business school.
• Diploma in Supply Chain Management / Logistics is an added advantage.
• Excellent verbal and written English proficiency.
• Proficient in MS Office software, including Word and Excel.
• Possess good communication and interpersonal skills, capable of establishing stable and positive working relationships.
• Result-oriented: proactive in pursuing work outcomes and success, able to sense work urgency, push issues to closure, and persist in overcoming difficulties and resistance.
• Strong team player with a collective "We first" work mindset.
• Solid stakeholder management capabilities and relevant working experience.
• Flexible and adaptable to business requirement changes.
• 1-3 years of working experience in the customer service industry.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.