About this role
If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn
more this position could be for you. No iGaming experience – No problem, our client will teach you
everything!
Our client wants you to:
- Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
- Be flexible and willing to work on a shift basis
- Have experience working with customers, listening to their needs, and providing the best
- solutions
- Be an excellent listener, have an empathic approach and take pride in giving an excellent
- service to our players
- You have exceptional organisation skills (including arriving on time, meeting deadlines, and
- finding accurate information in a timely manner).
- You are detail oriented with the ability to handle stressful situations while maintaining a
- positive attitude
- Be an individual who is open to constructive feedback
- Be a team player that can also work independently
Requirements
- Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
- Identify and support players in any difficulties they might encounter
- Provide explanations to customers about products/site/policies/ promotions, etc.
- Update customer account/details with necessary information when needed
- Understand, guide, and support players in Responsible Gambling
- Collaborate with our client's Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
Benefits
-
Private health insurance
-
Free breakfast and lunch
-
Wellness allowance
-
Birthday leave
-
Company and Team building events
-
Relocation package to Malta including flight and 2 weeks of accommodation
-
And much more!