FINMAR Client Relationship Manager

About the Role The Client Relationship Manager is responsible for building and fostering relationships with qualified Carriers that write FINEX lines of business in Great Britain. Reporting to the FINMAR Market Services (FMS) team, the role provides data analytics, carrier advocacy, pipeline management and reporting to help carriers improve their proposition, competitive edge and visibility.

This role supports revenue growth, market rationalisation, automated market selection (market match) and improved knowledge to support better client prospecting and service. What You'll Do

• Build and manage relationships with FINEX carriers; monitor and measure performance against agreed service levels for quoting, placement, policy production and claims service.
• Regularly attend meetings with clients, providing detailed reports and analysis on a periodic basis.
• Gain an in-depth understanding of FINEX products, working closely with the FINEX placing/claims teams to fully understand the client’s business, requirements and the services we provide, and improve the proposition for the benefit of FINEX team’s clients (Insurers).
• Analyse, interpret and present detailed analytical client reports.
• Build relationships with FINEX team colleagues to understand changes in strategy, challenges and provide advice on changes to client appetite as required.
• Build and develop relationships with FMS colleagues in Mumbai and Ipswich to monitor finances, manage budgets and develop analytical data.
• Work closely with members of the FMS team worldwide to ensure integrity, accuracy and completeness of data and ensure a consistent global delivery of services. What We're Looking For
• Solid years of industry experience in a client facing / broking role (preferable).
• Knowledge, or ability to quickly gain knowledge, of financial lines clients, markets and products.
• Highly articulate and able to communicate and influence with confidence and credibility at all levels, delivering to suit audience and adjusting behaviour to suit the political environment.
• Client relationship focused with proven excellence in service delivery and ability to analyse, present and interpret detailed analytical data/client reports.
• Deep understanding of Insurance principles, broking and underwriting; ability to drive conflict resolution without compromising client relationship.
• Problem solving skills, innovative and creative with technical aptitude.