About this role
What’s the role
As the Financial Crime Manager [internally referred to as Enhanced Due Diligence (EDD) Team Lead], you will report to the Deputy Head of Financial Crime Operations, within the Global Financial Crime Operations Team.
In this role, you will lead a team responsible for conducting Counterparty Due Diligence (CDD) activities across both new High-Risk counterparty onboarding and High-Risk periodic reviews, ensuring compliance with Shell’s financial crime risk management framework. You will oversee the assessment of financial crime risks associated with counterparties and drive the delivery of high-quality due diligence outcomes.
In addition, you and your team will serve as Financial Crime Subject Matter Experts (SMEs), providing expert guidance and risk-based advice to Commercial Operations, the Trading & Supply (T&S) business, and other stakeholders. You will support the resolution of complex financial crime queries and escalations, working closely with Compliance Advisory teams to ensure informed decision-making and adherence to regulatory and internal policy requirements.
This is a leadership role that combines people management, operational excellence, stakeholder engagement, and deep financial crime expertise to safeguard the business while enabling commercial activities.
What you’ll be doing
Support the Deputy Head of Financial Crime Operations in driving the performance of the EDD team, ensuring delivery against agreed productivity, quality, and service-level targets.
Lead the management and resolution of urgent and complex escalations arising from established financial crime and due diligence processes.
Provide Subject Matter Expert (SME) guidance on financial crime compliance matters, supporting robust and risk-based decision-making across the organization.
Ensure Enhanced Due Diligence (EDD) reviews are completed in accordance with the T&S Financial Crime Policy, associated standards, and agreed turnaround times.
Act as a trusted advisor to first-line business stakeholders, offering expert support on complex due diligence and financial crime-related matters.
Review and challenge counterparty risk assessments, ensuring risks are appropriately identified, documented, and mitigated, and that EDD cases are of a high standard prior to approval.
Support EDD Analysts in prepa